Are you looking for valued and varied role in a friendly and professional team? Do you have great communication and listening skills, are highly motivated and want to do your best for the people of Sheffield?

We are recruiting 1 Customer Service Advisor to join the Fulfilment Team. This is an exciting opportunity to help callers’ council request services and resolve problems to make their lives better.

Full induction and job training will be provided at our city centre office to ensure you feel confident and knowledgeable to answer or find the answer to any query, and support is always on hand to refer to.

Once training is complete, we operate a hybrid working policy.

As you will be required to speak and write to members of the public in English, you must be able to converse at ease and have a good level of spoken and the written language.

The role is daytime hours, you’ll be on a rotating shift pattern between 8am and 6pm, Monday to Friday. A full-time role is 37 hours per week for 52 weeks a year.

The position is temporary until 31 December 2024, the council has a generous holiday entitlement, and the starting salary is £23,500 per year for a full-time post.

This role is a great way to start your career with Sheffield City Council. Join a diverse, focussed, supportive, and friendly team. Learn about different council services, help customers request these services, and refer to and get to know colleagues across the council.

To find out more or ask any question about the role, feel free to email [email protected]

We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.

It is a great time to join us and we welcome your application.

Under the Disability Confident Scheme, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.

Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.

If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.

All successful candidates will be required to complete a Basic/ DBS check.