Full time Reservations Administrator – KIMS Hospital
Job Description
Reservations Administrator
Contract: Permanent
Salary: £22,500 per annum
Working Hours & Shifts: 37.5 hours per week, Monday to Friday, 08:00 hours – 16:00 hours, 09:00 hours – 17:00 hours, 12:00 hours – 20:00 hours on a rotation basis.
Location: Maidstone
Benefits: Free Staff Car Parking, 33 Days Annual Leave, Life Assurance, Private Medical Insurance
KIMS Hospital is the largest independent hospital in Kent and we are recruiting. We are looking for an enthusiastic individual who can utilise their existing administrative and customer service skills within our fast-paced Reservations Department.
Our Reservations Team work together to ensure that all patient bookings are made in a timely manner, co-ordinating clinics and liaising with consultants and secretaries to ensure patients receive safe and outstanding quality care from their first contact with the hospital.
As a Reservations Administrator you will organise outpatient bookings, manage Outpatient Clinics, liaise with Consultants, Consultant’s secretaries, Medical Insurance Companies and patients using various computer systems.
You will to be a confident multi-tasker with excellent attention to detail who works well to tight deadlines.
Role Responsibilities include:
- Take bookings from Consultants, Insurance Companies, Patients or Secretaries using the booking form provided
- Assist patients via telephone and email
- Ensure all necessary paperwork is completed and enter bookings into diary and onto computer system
- Liaise closely with internal departments and external stakeholders regarding patient bookings
- Managing consultant clinic diaries and make amendments when required
- Answer a high volume of telephone calls for patients
- Action all incoming e-mails
Person Specification:
- Educated to GCSE standard (or equivalent), including English and Maths
- Proven experience using Microsoft packages and databases
- Impeccable telephone manner
- Excellent interpersonal and communication skills both oral and written
- Minimum of 2 years relevant experience within an administrative/customer service role
- Good keyboard/input speed
- Experience of working to tight deadlines
- Attention to detail
- Experience within a healthcare environment (desirable)
- Knowledge of medical technology (desirable)
KIMS Hospital employees enjoy the following benefits:
- Competitive Salary
- Free Secure Staff Parking
- Pension Scheme
- Private Health Insurance
- 33 Days annual leave plus extra time off for your birthday
- Life Assurance
- Annual Flu Vaccination
- Free Eye Test
At KIMS Hospital we are committed to building a diverse and inclusive working environment. We strive to create a workforce that reflects the communities we serve and are proud to be an equal opportunities and disability confident employer.
If you have any queries regarding this vacancy, Liz would be happy to help. Please give her a call on 01622 231694 or email [email protected]
Any offers of employment made by KIMS Hospital for this/these position(s) will be subject to proof of eligibility to work in the UK and receipt of a satisfactory DBS Certificate from the Disclosure & Barring Service. Information about the DBS checks can be found at https://www.gov.uk/disclosure-barring-service-check
Posted 16th January 2024
Location : Maidstone ME14
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