Receptionist | Pontprennau, Cardiff | Full Time | | Permanent | Free on site Parking

Are you a friendly, organised, and professional individual looking for a rewarding role in healthcare. Spire Healthcare Cardiff are seeking a dedicated Receptionist to be the welcoming face of our hospital. In this vital role, you will provide excellent customer service to patients, visitors and staff, ensuring a smooth and efficient experience. If you have a passion have a passion for delivering outstanding patient care, we would love to hear from you!

Duties & Responsibilities:

• Welcoming, registering, including the accurate collection of credit card details and patient information.
• Directing patients, consultants and hospital teams as required, to the hospital in a warm, professional and caring manner and in such a way as to provide confidence.
• Compliance with NHS forms and processes.
• Processing in-patient/out-patient charges.
• Cash handling strictly within the parameters of the ‘Handling Cash Policy’.
• Discharge of patients onto computer system ensuring accuracy of all information.
• Manage the hospital switchboard in a professional and efficient manner, ensuring all calls or enquiries are responded to in a timely manner.
• Undertake various clerical duties including checking of bed status reports, ordering and distribution of newspapers, including badges for visitors, booking taxis

Who we’re looking for:

• A personable individual with the ability to work on own initiative as well as part of a team
• Good basic PC skills, including Word, Excel and Outlook
• Excellent customer service skills
• High degree of accuracy in administration
• Great communication skills at all levels
• Experience in a customer service environment
• Experience with information management systems
• Switchboard experience desirable

Contract : Permanent, Full Time, 37.5hrs per week

Working Hours : Monday – Sunday – Shifts are on a rolling rota and include 06:15 -14:15, 06:30-14:30, 08:30 – 16:30 and 12:00 – 20:00

Benefits:

We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• ‘Spire for you’ reward platform – discount and cashback for over 100 retailers
• Free annual Bupa wellness screening
• Private medical insurance
• Life assurance
• Save an average of £50 per month with our free onsite car park

If we have received sufficient applications, this date may be brought forward so please submit your application as soon as possible.

For further information about this role or for an informal conversation about the range of career options available with Spire please contact Alison Roberts on [email protected]

About Us: At Spire Healthcare, caring is our passion. We have been putting patients at the heart of everything we do for over 25 years. We’re committed to looking after people, both patients and staff. We deliver high standards of care to our insured, self-pay and NHS patients across 39 hospitals and 33 clinics, medical centres and consulting rooms. Our successful business is led by an experienced and stable senior management team, we provide the highest quality of care through the latest medical technology, new facilities, and a focus on inspiring leadership and employee development.

We have achieved our market leading position because of our Purpose, which is to ‘make a positive difference to people’s lives through outstanding personalised care’ . Everyone at Spire is aligned to this purpose, which underpins a culture of respect, inclusion, passion and collaboration across our business, enabling us to achieve more than 98% of our hospitals being rated ‘Good’ or ‘Outstanding’ by the Regulators; these are sector leading standards.