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• Actioning incoming booking forms and dealing with client enquiries.
• Managing NVQ registrations, ensuring all records are accurate and kept up to date (training bookings, certifications, etc.)
• Liaising with trainers and accredited training bodies regarding course dates and allocation of training.
• Working to deadlines with the Sales Team regarding dates/delivery schedules of training.
• Liaising with the Business Manager North and Business Support Controller regarding training completed for internal PIB colleagues to keep our internal colleague training matrix updated.
• Listening to customers’ needs to generate repeat sales as part of the follow up process.
• Keeping up to date on all products and informing customers of new products

• 5 GCSE’s (or equivalent) at Grade C / 4 or above including English and Maths
• Experience in an administrative/training administration role
• Sound knowledge of Microsoft Office suite
• Meticulous attention to detail and the ability to meet challenging deadlines and thrive under pressure
• Excellent organisation and time management skills
• Good communication skills – both verbal and written.
• Professional telephone manner
• Reliable and dependable with a positive outlook.

• Competitive holiday allowance with the annual option to buy additional days
• Death in Service benefit of x4 salary
• Company pension scheme
• Enhanced maternity and paternity leave packages
• A flexible benefits package which allows you to add additional benefits to your overall package
• Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
• Referral schemes
• Discounted rates on PIB products
• We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more
• If supporting the local community, engaging with charities and having the opportunity to ‘give something back’ interests you, you have the opportunity to take an extra day to support this with a Volunteering day.
• We also offer a wide range of discounts including a kids pass – giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose
• PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development
• Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity
• PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB’s carbon footprint.