Customer Service Advisor Key duties:

• To ensure KPI for incoming calls is reached.
• Proactively manage the account ensuring that delayed orders and breakages are chased and communicated effectively and accurately to customers (opticians).
• Liaising with CS Section Leader and ASM to ensure that any complaints are dealt with effectively and in a timely manner.
• To answer technical questions relating to dispensing of optical lens.
• Communicate product/service/promotions prior to launch.
• Ensure that all orders are input on the same day as received.
• Pro-active retention calls to actively encourage non active customers/potential customers to begin spending.

Candidate requirements:

• Have previous experience in a Customer Service Advisor or similar role
• Experience / knowledge of opticians would be beneficial but is not essential.
• A good team player with a positive attitude, who displays high integrity, honesty and deep sense of caring for the success of the company and the employees.
• Highly customer focussed with the ability to work under pressure and problem solve.
• Good IT skills to be able to input orders and data accurately.

Location : Clwyd

Closing Date : 2025-08-08

HOW TO APPLY

Click Here to Submit your CV and Application on Company Website