27 Oct
2025
Temporary Customer Service Advisor – Brook-St Hiredonline
Job Description
Customer Service Advisor – Jarrow – NE31
- £12.53 an hour
Hours:
- Full time, Monday to Friday
- 37 hours per week (09:00am to 17:00pm)
The role of Customer Service Advisor:
- Receive inbound calls from providers of legal aid, members of the public and other customers with regards to Legal Aid – establish a high-quality working relationship with a variety of customers and take personal ownership of problems, ensuring successful resolution.
- Provide customer advice and support over the telephone, by email or in written form. Moreover, be responsible for maintaining and improving customer satisfaction.
- Work to reduce the number of incoming calls by educating providers regarding their submissions.
- Document all calls accurately using appropriate methods. Apply standards consistently in order to meet personal productivity and quality targets.
- Communicate clearly and effectively with all callers
The ideal Customer Service Advisor:
- Works well both independently and as part of a team.
- Enjoys being part of a fast-paced and rewarding work environment.
- Brings a positive, can-do attitude and a genuine enthusiasm for learning.
- Enjoys communicating with others and feels driven when dealing with customers to find a quick resolution.
- Able to provide excellent customer service.
- Effective communication skills.
Requirements:
- Must be able to commute to South Shields area
- Must be able to provide full right to work in the UK ID documentation
- Must be able to work full time and be flexible
Location : Jarrow
Closing Date : 2025-11-27
HOW TO APPLY
Click Here to Submit your CV and Application on Company Website