What’s in it for you…

• The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand
• The chance to challenge the norm and work in an environment that is both creative and rewarding
• Become part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands
• Great discounts across the entire Ennismore family (which you get to keep even if you decide to leave us!)
• A competitive package and plenty of opportunity for development

What you’ll do…

• You will ensure all our guests feel they are treated as individuals and will want to return
• Lead and manage a team of high-energy people who love our guests, by setting and monitoring goals, empowering and developing them, and creating an environment where people can be themselves. Management of departmental costs and ensure that all expenses are kept in line with budget guidelines
• Ensure that all hotel Standard Operating procedures are trained and adhered to, also pro-actively identifying opportunities to improve and enhance processes and procedures
• Ensure a good relationship is maintained between Front Office, Housekeeping, Maintenance and F&B
• To be fully aware, and competent in, all health and safety procedures and policies
• To be a member of the hotel crisis and fire teams and to be fully conversant in all related procedures
• Achieve and maintain the highest possible levels of customer service to both external and internal customers, forging long-term relationships with suppliers and contractors
• Assist the sales and marketing team with site inspections and be confident on the hotel facilities

What we’re looking for…

• Most important is that you know how to provide a great and memorable guest experience – whether it’s for someone staying with us or just stepping in for a drink or a bite to eat
• You have experience in a similar role, or as an Assistant looking for further development with a demonstrable track record of excelling in Front Office operations and procedures
• You have experience of Micros Fidelio Opera or a similar property management system
• You have experience of monitoring and implementing Health & Safety procedures
• You will be required to work flexible shift patterns which will include days and nights, weekdays, and weekends to support the duty management team, as and when required
• A natural at leading and managing others, you lead by example and create an environment where your team can be their best self
• Individuals. You’re looking for a place where you can be you; no clones in suits here
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience
• You’re not precious. We leave our egos at the door and help get stuff done
• You’re up for doing things differently and trying (almost) everything once
• You want to be part of a team that works hard, supports each other and has fun along the way

Location : London

Closing Date : 1/25/2023

HOW TO APPLY

Click Here to Submit your CV and Application on Company Website