You will be the first point of contact for all domestic queries, responding to and delivering a customer experience that is second to none across either our Power NI or Energia retail brands. Working alongside some of the industry’s best customer service advisors, you will contribute towards achieving business performance targets ensuring the Power NI/Energia brands continue to grow.

The ideal candidate will be empathetic, caring, highly motivated, disciplined, and reliable with a focus on providing an amazing customer experience driven through natural conversations to achieve high customer satisfaction.

Our customers would agree and scored us 86% in satisfaction surveys based on last years performance.

2 Permanent contracts and 3 Fixed Term contracts available.

What you’ll need

• 6 months customer service experience.
• Excellent numerical, spoken, and written communication skills with the ability to listen effectively.
• Computer savvy with a good working knowledge of Microsoft Office.
• A suitable, dedicated place to work at home (private and you won’t get interrupted), with natural light, desk, chair, and an excellent broadband connection.

Does energy move you?

If so, see how you can be a part of the energy transition.

Take a look at our Energy Moves Us video which is a great insight into our organisation as an employer and to learn a little bit more about the people behind our business;

Energy Moves Us Video

You are advised to submit your application as soon as possible as we reserve the right to close posts at any time, once we have received sufficient applications.

Location : Antrim

Closing Date : 30th Jan, 2023

HOW TO APPLY

Click Here to Submit your CV and Application on Company Website