Location: Swansea and surrounding areas

Salary: £24,307 (£22,300 base cash allowance of £2,007) and excellent benefits

Start date: 17 April 2023

Closing date: 9 March 2023 but we are already interviewing so please do apply ASAP.

We’re looking for people who are as passionate as we are about providing a brilliant experience to customers.

At TSB we’re here to make banking better for everybody by helping people be confident in managing their money – we call this Money Confidence.

As a Customer Service Consultant within Transactional Fraud Operations telephone-based team you’ll spend your time helping people when they call the bank with a concern, or we call them because we have identified an issue. You’ll be there to find out exactly what our customers need by listening, building relationships and a detailed picture of each unique situation. Helping to protect our customers – and our business – from financial loss relating to fraud. Then you’ll make sure the right action gets taken.

You’ll live near our fraud hub in Swansea and the surrounding area, be able to travel to our hubs for induction training and be flexible to work in our office a few times a week, the rest of the time you will work remotely.

If working remotely is new to you, don’t worry, we’ll give you the support and equipment you need to get set up, including a company laptop. In return we ask that you have a suitable environment to work that allows you to focus on our customers without distraction.

We’ll pay you a base salary of £22,300 from day one , and an excellent benefits package which includes:

Variable Pay Award (£1,115/5% on target) based on company performance

Extra 9% of your salary (£2,007) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)

Fantastic company pension – TSB contributing up to 13%

25 days holidays (plus bank holidays)

Private Healthcare

We’ll need you answering calls when our customers need us, you’ll work 35 hours per week between 8am and 9pm Monday to Sunday. Your shifts may vary week on week, we’ll ensure you know your shift pattern at least 4 weeks in advance.

Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.

We’re passionate about giving our colleagues great career experiences. We believe banking is just as much about people as it is about money. So, we make sure our colleagues have everything they need to do a great job.

Interview Process

We have an online assessment you will be guided through followed by a short telephone call and if successful, then a face to face interview with a colleague from our Fraud Operations team.

What we need today

We’re looking for conscientious, enthusiastic people who bring a talent for talking to and helping different kinds of people.

At TSB we:
Feel what customers feel – By feeling what the customers feel you’ll be able to consistently engage with them in the most productive way when they need us.

Look for better – Customers want to speak to friendly, helpful people when they call their bank. You’ll be able to find out exactly what our customers’ needs are by listening to them and building good relationships, always looking to be better for each customer.

Say it straight – You’ll be there to give customers clear information and advice. There are no scripts, no jargon and no unachievable targets. You’ll answer calls, build a rapport and help make sure that every TSB customer gets the most out of what the bank has to offer.

Do what matters – Delivering for our customers and keeping things simple is key. You will support customers with all their banking queries and be keen to develop yourself to build capability and confidence enabling you to help customers in different ways.

So, if this sounds right up your street, come and join our growing team. We make things happen!

We are TSB. Life Made More.

#IND1

#LI-KS1’#

Inclusion matters at TSB. We want our colleagues to feel at home here, no matter their background . Diverse teams are what helps us deliver Money Confidence. For everyone, Every day.

Did our job advert catch you eye, but you don’t meet all the requirements? Don’t let that put you off. If you meet some of the requirements and have an open curious mindset, we’d love to hear from you.