Job title: Receptionist

Location: Bangor Aurora, 3 Valentine Road, Co-Down, N. Ireland, BT20 4TH

Working Hours: 17 hours, 3-week shift pattern, covering earlies, lates and weekends

Salary: £11.18 per hour + 10% shift allowance + Excellent benefits

Serco manage the recruitment process on behalf of Northern Community Leisure Trust and manage their employees in the delivery of leisure services. The Trust will be your ultimate employer.

Here at Bangor Aurora Leisure Centre our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community. To deliver those services takes an enthusiastic and customer focused team – and right now we are looking to recruit for a part time Receptionist to join the centre.

Bangor Aurora Aquatic and Leisure Complex is a £38 m leisure facility which includes the development of Northern Ireland’s first FINA standard 50 metre swimming pool and a £15 m investment from the Department of Culture, Arts and Leisure (DCAL) administered by Sport Northern Ireland. The complex offers an excellent choice of sporting and leisure facilities. Employee benefits include career progression and reduced membership of the sporting and leisure facilities.

As the Receptionist you will be the first point of contact for our customers. Your role is to provide concise customer information and service with regards to the facility and its offerings. The role will involve a high level of customer interaction, which will be face to face, emails and dealing with queries over the telephone. In addition, there will be times when you will be required to assist other members of staff.

We share your passion for leisure, and we will offer a safe, fun, and professional working environment with excellent development opportunities. You will also receive free gym membership and other various discounts.

About you

We are looking to hear from candidates that have previous experience of dealing face to face with customers in a busy environment.

You will have good communication and customer care skills, have a maturity and calmness to work under pressure, the ability to handle cash and maintain customer records, as well as a good telephone manner and confident with using IT systems.

If you feel like you meet the above criteria and want to work in a challenging and varied role, please apply today.

Why Serco

Meaningful and vital work: Working within Leisure means that you’ll play a critical role in ensuring that the communities we serve receive exceptional service and you’ll help to provide our local communities with a safe and fun environment to stay healthy and connected to others.

A world of opportunity: It takes a diverse team to support our Leisure business and we’re big on internal progression. So, whether you specialise your skills, undertake additional training or progress into senior management you’ll find all the opportunity you need to evolve your career.

Great people: Our staff are dedicated to providing the best possible service for our customers and we welcome those who take similar pride in their work.

What we offer

• Free Gym membership
• Up to 6% contributory pension scheme
• Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans
• Interesting, varied, and enjoyable work
• A company that recognises your contribution