Location: Rugby
Hours: Full Time
Salary: up to £36000 depending on experience

Are you a team player who is passionate about solving problems as well as working proactively to prevent them from reoccurring? Are you curious about how digitalization can improve customer satisfaction and service to our dealers? Do you have experience in Power BI, or willing to learn? If so, then you might be our new colleague.

Who are we?…
Service Market Logistics (SML) is part of Volvo Group Trucks Operations (GTO). We have 5300 employees on more than 60 locations world-wide. Our job is to design, manage and optimize the Service Market supply chain for all Volvo Group brands. This includes making sure that spare parts are distributed from supplier through our warehouse to the dealers, ensuring availability of parts everywhere in the world. We make sure all logistics services are delivered with world class operational excellence. If you enjoy being in the center of the action then this may be the right position for you.

What do we do?….
Service Center & Transport Parts Management is a part of the Gent/EU Region within GTO Service Market Logistics and we are responsible for the distribution of aftermarket products, from supplier to our warehouses and all the way to the customer.
The Service Center Coordinator has responsibility to manage a portfolio of dealers in various countries for Volvo Truck, Bus and Penta brand. In the daily business of our dealers, timing is everything.

Your responsibilities in this role

• Provide direct internal and external communication
• Install processes and routines
• Be an important stakeholder in projects
• Solve problems and support dealers with non-standard questions
• Work with a lean mindset to avoid reoccurring problems
• Support development to improve End2End flows

What we can offer you….
Are benefits package includes:

• Pension (up to 7% Company matched) and life Assurance
• Company Bonus (up to 5% of salary)
• Medical Insurance provided by Bupa
• Employee Assistance Programme (wellness, mindfulness & counselling)
• Discounts on Gym memberships, shopping vouchers and Holiday & Travel.
• Free on-site parking
• Plus much more

Who are you?…

• A person who takes on a challenge with a positive mindset and a smile
• You communicate in a customer friendly way and you are a team player who can easily collaborate with other stakeholders
• You have cultural awareness and strong language skills
• You are passionate about expanding your knowledge
• You have interest in or experience from office automation
• You have strong analytical skills in order to handle large amounts of data
• You have the ability to understand and present data in an understandable manner

Do you want to be a part of our journey? Then we are hoping to hear from you!

The Volvo Group drives prosperity through transport solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. Countless career opportunities are offered across the group’s leading brands and entities that share a culture of Trust, Passion, High Performance, Change and Customer Success.
www.volvogroup.com/career.

A new era is here. Technologies such as big data, automation and artificial intelligence are changing the way we look at manufacturing and logistics. Volvo Group Trucks Operations is the organization responsible for truck manufacturing and logistics within the Volvo Group and is shaping future industries.

Volvo Group Trucks Operations encompasses all production of the Group’s engines and transmissions as well as the production of Volvo, Renault and Mack trucks. The organization is also responsible for spare parts supplies to the Group’s customers and for designing, operating and optimizing logistics and supply chains for all brands. Together, Volvo Group Trucks Operations represents 30,000 employees at 30 plants and 50 distribution centers across the globe. Our global industrial footprint offers an opportunity for an international career in a state-of-the-art industrial environment, in which continuous improvement is the foundation. Join our teams as well!