Are you looking for a role where no day is quite the same? We are looking for a Bookings Coordinator to join our supportive and friendly Trust Bank team based at our Trust Headquarters at Sentinel House, Poole.

Our Booking Coordinators work with a variety of systems including Bank Staff and Eroster as well as directly liaising with our wards, departments and bank workers to ensure safe staffing requirements are met directly. As a booking coordinator you will be involved with a range of admin tasks as well as communicating with external agency providers so clear and confident communication is essential.

Previous experience in a fast-moving admin environment would be beneficial however full training is provided, and ongoing support is available as you will be working as part of a team with shared responsibilities.

The Booking coordinator post is a full-time post, we could be flexible and part time would also be considered with a minimum of 22.5 hours. Trust Bank provides a service 7 days per week, shifts are listed as below, working on a rota basis.

Monday to Friday

08:00 – 16:00

09:00 – 17:00

11:00 – 19:00

Weekend and Public Holidays (Enhanced Pay)

09:00 – 15:00

For any enquiries, please contactNatalie Fielding 01202 277222

To deal efficiently with telephone calls, record incoming messages and relay to staff.

To liaise with ward managers and staff on requirements for temporary staffing, in sometimes difficult situations where tact or skills of persuasion are required

To foster good relationships and remain in active contact with all Bank workers, ensuring they feel valued, and have maximum opportunities to work within shifts available which match their skills and experience.

To act as a point of contact for all Bank workers to resolve any queries or issues, escalating matters to the Trust Bank Team Leader as necessary

As part of the team, to work towards achievements of clear set Trust goals and objectives, particularly regarding fill rates for bank and agency staff.

At Dorset HealthCare we’re on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We’re a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.

We do things differently here – it’s one of the reasons the CQC rated us ‘outstanding’ in 2019. It’s also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you’re looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We’re all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you’ll be part of a strong team, challenge yourself, build a career, and teach us what we don’t know. And you’ll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.

For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.