Full time Customer Feedback Agent at MAG
Job Description
About us:
MAG is the country’s largest airport group. We own Manchester, Stansted and East Midlands Airports as well as our MAG USA business based out of Chicago. Our airports are so much more than the place where your holiday starts! Behind the scenes thousands of MAG employees work tirelessly 24hrs a day 7 days a week across numerous operational departments to
We are proud to be a diverse employer, and we welcome candidates from all backgrounds
About the Role:
The role of a Customer Relations Agent at MAG is to offer support to customers who have questions, concerns, or who want to purchase a product or service. Customer Relations Agents may be the only contact a customer has with a company, so it’s important that they make the experience as positive as possible. Our agents work from home and in the office, they communicate with stakeholders on the phone, by email, through online chat programs, or even on social media.
The role of an Customer Feedback Agent is varied. Duties will include but not limited to:
- Communicate with current and potential customers via telephone, email, online chat, or social media
- Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines
- Maintain a courteous and calm manner at all times to de-escalate stressful situations
- Suggest products and services to clients based on their requests and needs
- Maintain thorough and accurate customer service records
- Keep confidential records and financial information private and secure
- Learn how to use database systems (Salesforce) and technology to deliver great customer care
- Work to company provided standards at all times including working, behavioural and appearance standards
- To complete, in full, any other actions which may be required within role parameters that may be introduced
About you:
- have excellent writing skills;
- have listening skills;
- have the ability to build relationships at all levels of the business;
- protect the reputation of MAG and act as a brand ambassador;
- be friendly;
- be able to work in a fast-paced environment;
- be able to work to a deadline;
- be a critical thinker;
- be a problem-solver;
- and be able to demonstrate accurate record-keeping.
Benefits:
As a MAG employee you will have access to some great benefits including:
• Free on-site parking whilst on duty
- Free Airport parking when you go on holiday (subject to availability and pre-booking)
- Access to our employee rewards portal with discounts and savings
- 24hour Employee Assistance Programme
- MAG Pension scheme which doubles your contribution
- Discounts on public transport to work
- Discounts on MAG products such as Airport Hospitality Lounges and holiday parking at our Airports
- On-site discounts and heavily discounted staff shop
- Fantastic career development opportunities – We are the UK’s largest Airport Operator!
- Tax free Airside shopping in our departure lounge
- Enrolment in our All-Colleague Annual Bonus Scheme
Location : Manchester Airport
Closing Date :7th April, 2023
HOW TO APPLY
Click Here to Submit your CV and Application on Company Website