Full time IBIS City Centre – Night Supervisor at Andras Hotels
Job Description
About Us
Andras Hotels is Northern Ireland’s largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years. We subscribe to the Hospitality Employers Charter, which means we are committed to provide training, development and support to all of our team members. We offer a range of staff benefits and opportunities to grow your career in our fast-growing company.
What is the job?
The Night supervisor is instrumental in overseeing the running of the hotel from sunset to sunrise. This is a hands on role managing the guest expectations and ensuring the standards of the brand are maintained. As a Night supervisor particular emphasis is placed upon maintaining the security of the hotel and you may at times assist other departments to ensure an excellent service is provided to our guest
Pay
£12.21, depending on age
Hours
40 hours per week
What we offer
Discounted hotel rates at 6000 hotels worldwide
Health Care Cash Plan
Increased annual leave with service
Recruit a Friend Scheme
Employee of the Month Award
Staff meals while on duty
Discounted rate at Bodyscape Health Club based at Crowne Plaza
Andras Academy – Training & Development Programmes & progression opportunities within the Andras Hotels Group
Hotel Incentive scheme.
About The Role
Your day to day
Front Office
Achieve individual and departmental targets and objectives
Welcome guests in a friendly, prompt and professional manner recognising Loyalty Club Members and returning guest.
Check in/check out guests according to procedure, issue room keys, provide information on hotel services and room location.
Answer the telephone in a prompt and courteous manner.
Up- sell services to maximise hotel revenue
Promptly resolve customer issues, requests and enquires
Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow up
Accurately process cash and credit card transactions using established procedures
Be full conversant and comply with the Health and Safety procedures of the hotel.
Immediately report any Health and Safety incidents, security breaches, concerns or suspicious behaviour to the supervisor or manager on duty#
Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
Good local knowledge enabling you to provide information to guests of local tours, attractions etc.
Run nightly reports from hotel software as per hotel standard
Complete necessary reports required by management to agreed standard
Reconcile F&B and Reception tills and floats in accordance with agreed procedure and lodge money accordingly
Act as Duty Manager in the absence of Night Manager to oversee the smooth operation of the hotel at night so that all tasks are completed by the Night Team to a high standard and in a timely manner.
Food and Beverage
Achieve individual and departmental targets and objectives
Play a crucial part in the day-to-day setting up of breakfast which will include cooking and cleaning ensuring the breakfast area is set to brand standards
Serve food and beverages to the standards set out by the hotel at all times.
Follow the food and beverage sequence of service set out by the hotel at all times.
Ensure that adequate preparation is carried out
Prepare and serve food as per the 24 hr snack menu
Be responsible for the cleanliness of all equipment used to serve guests
Demonstrate service attributes in accordance with industry expectations and company standards including attentiveness, anticipation, accuracy and maintaining high levels of knowledge about the products and services offered by the hotel.
Participate in any training sessions, briefings and meetings as and when requested.
Complete end of day procedures including till conciliation
Safety and Security
Responsible for the safety and security of the guests and maintenance of the hotel at night
Perform regular night-time walks around the hotel
Ability to carry out basic first aid when required
Perform the role of the hotel fire warden and any associated duties
If required deal with difficult guests
Make contact with police/ambulance and other emergency services if required
Remove potential hazards where appropriate to ensure the hotel is a safe environment
Other
Clean and set up conference / meeting rooms as and when required to brand standard
Clean public areas and hotel entrance
Perform minor maintenance tasks as and when required
Receive goods as per procedure and ensure correct storage
Perform housekeeping duties if and when required
You will be expected to adopt the hotel brand behaviours
How do I deliver this?
“Heartist Transforming” – Offering guests a different experience, creating emotion, forging lasting relationships built on courtesies, moments and memories, also means allowing spontaneity, encouraging initiative and letting every employee express their personality.
AccorHotels sees a “Heartist” in each employee — a master of the art of hospitality who serves others from the heart, with curiosity and inventiveness and therefore always strive to:
Make guests feel welcome
Make guests feel heart-warmed
Make guests feel incredible
Make guests feel like they belong.
There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.
Required Criteria
Experience within a customer service role
Basic level of IT proficiency
Must have a clear understanding of English
Desired Criteria
Experience within the Hospitality industry
Skills Needed
About The Company
Andras House Ltd is a leading property development and hospitality company based in Belfast, Northern Ireland.
Established in 1981, the company has grown into a highly successful multi-million pound organisation with an extensive portfolio of office, hotel and leisure developments.
We are proud to be at the forefront of hospitality in Northern Ireland. With seven hotels we are Belfast’s largest hotel group with 1000 bedrooms in the City.
Andras Hotels is proud to be the leading hotel group in Belfast with current awards of Best Hotel in Belfast for Holiday Inn Belfast City Centre, Best Budget Hotel in Ireland for Ibis Belfast City Centre and Best Serviced Apartments for Cordia Serviced Apartments.
Company Culture
Andras Hotels is Northern Ireland’s largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years.
We subscribe to the Hospitality Employers Charter, which means we are committed to providing training, development, and support to all of our team members.
We offer a range of staff benefits and opportunities to grow your career in our fast-growing company
Our Andras Academy provides training and development for all team members and we are an equal opportunities employer.
Company Benefits
What we offer
Health insurance, Vacation/Paid time off, Retirement plan and/or pension, Office perks, Employee development programs, Gym membership or wellness programs, Cycle to work, Referral bonus, Competitive salary, Preferential room rates, Family and friends rates, Long service recognition, Free meals during shifts, Free parking/Discounted parking , Wellbeing Scheme, Work With Charities, Social Opportunities, Employee of the Month, Employee Recognition Scheme
Salary
£12.21 per hour
Location : Belfast
Closing Date :6th May 2023
HOW TO APPLY
Click Here to Submit your CV and Application on Company Website