Contract Customer Services Supervisor at Menzies Aviation
Job Description
Overview
People. Passion. Pride. This is what has driven our teams since 1833.
Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 200 locations in over 37 countries, across six continents. But at the heart of our business is our people. If you are seeking a role with opportunities to learn and develop, this could be the beginning of an exciting journey.
Daily management of our Customer Airline flights and the staff assigned to handle it. Ensure that all passengers are checked in and boarded within agreed SLA and adhering to all airline procedures. Responsible to ensure the flights are also met in accordance to procedures.
Candidate requirements
- Edit and manage flight as assigned to ensure all passengers are seated and any specials are accommodated.
- Drive OTP at the gate.
- Act as a point of reference and support for staff and conduct briefings of the daily operation.
- Communicate information between management, airline and staff.
- Report and discuss interpersonal issues with staff to the DM Team and complete staff discussions (EiF).
- Report operational deviations to DM promptly.
- Perform any other administrative or operational duties assigned by Customer Services Management
Qualifications and Experience
- T2 Customer Services operational experience.
- Ability to perform under pressure.
- Must be proactive and forward thinking.
- Ability to cope with time-related, pressure situations.
- In depth knowledge of T2 Airlines’ products and customer service standards..
- Ability to work unsupervised, prioritise workload and use own initiative.
- Ability to read and interpret regulations regarding documentation requirements and restriction.
Diversity
Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.
Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.
As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.
Location :London
Closing Date :18 May 2023
HOW TO APPLY
Click Here to Submit your CV and Application on Company Website