Full time Contact Centre Agents / Customer Service at Center Parcs
Job Description
We’re a thriving team passionate about working together to deliver excellence, all in a natural forest environment.
Welcome to Center Parcs – the number one choice for short break holidays, employing a team of over 10,000 across Head Office and six separate villages located in the UK and Ireland.
ABOUT THE ROLE
Contact Centre Agents – hybrid role with a mix of office-based and homeworking
£10.58 per hour
If you thrive on delivering excellent customer service, then this could be the role for you.
As a Contact Centre Agent, you will be the first point of contact for prospective guests, you’ll be an ambassador for the business, setting the scene and standards for things to come.…and that’s why it’s essential we get it right first time.
Handling incoming calls for bookings and enquiries, with a focus on the up-selling of our products and services, we’ll expect you to quickly establish strong relationships and be capable of delivering a first-class service that’s fully reflective of our status and reputation.
Previous webchat experience is desirable but not essential.
These are key frontline roles, ideally suited to proven performers from a similar contact centre or customer service background. If you enjoy speaking to people and have excellent customer service experience, then apply now.
Full training will be provided for this role.
Successful candidates should be able to complete the following training programme, which will take place at our Head Office in New Ollerton:
Monday 14 August 2023 for 2 weeks – training will be full-time between the hours of 9am and 5.30pm, Monday to Friday. Once the 2-week training programme is complete, you will revert to your chosen contracted hours but will remain working at Head Office for a further 2 weeks, or until you have reached a satisfactory level, where you will then become hybrid.
HOURS OF WORK
We have both part-time and full-time opportunities available as follows:
- 5 x 8 hour shifts per week – total 40 hours per week
- 5 x 6 hour shifts per week – total 30 hours per week
- 5 x 5 hour shifts per week – total 25 hours per week
- 5 x 4 hour shifts per week – total 20 hours per week
Whilst your hours of work will be fixed between the hours of 9am and 9pm, your days of work will be allocated on a flexible basis, which means that your days of work will vary each week. Your working hours will include some weekends and public / bank holidays on a rota basis.
Please note, this role will be hybrid with a mixture of office-based and homeworking (approx 3 days office and 2 days home each week).
ABOUT YOU
Essential requirements:
- Excellent verbal and written communication skills
- A high standard of spelling and grammar
- PC literate with fast and accurate keyboard skills
- Previous experience of working within a sales / customer service / contact centre role
- The ability to work effectively when under pressure
- Self-motivated and enthusiastic
Desirable requirements:
- Webchat experience
ABOUT THE BENEFITS
Center Parcs is a fantastic place to work and the benefits are as impressive as they are unique. Here are just a few:
- Colleague Bonus Scheme
- Pension Scheme with Life Assurance
- Colleague Recognition and Reward Scheme – offering a choice of Center Parcs and High Street vouchers
- Free use of our leisure facilities
- Discounted Center Parcs breaks
- 20% discount in our restaurant and retail outlets
- Access to Perks at Work Portal – offering a wide range of retail and leisure discounts
- An Employee Assistance Programme – providing support on financial, health and legal matters
- Excellent opportunities for career development and progression with the opportunity to gain externally recognised qualifications
If this sounds like your ideal job, then we’d love to see your application
Closing date: 18 July 2023 at 12 Noon
Interviews to be held: 27 and 28 July 2023
Please note this vacancy may close at any time once sufficient applications have been received. Early submission of your application is therefore encouraged.
Location :Ollerton
Closing Date : 18 July 2023
HOW TO APPLY
Click Here to Submit your CV and Application on Company Website