Full time Customer Services Assistant at Advance
Job Description
About the Role:
The Customer Services department is a busy call centre environment. The role is office-based, especially during the initial training period. There may be the option for a hybrid working pattern in future, but we cannot guarantee home-working is an option due to the nature of the role. Full training will be provided in-house. As a Customer Services Assistant you will be responsible for the provision of an effective and responsive customer service, taking calls and initial queries in a timely and appropriate manner.
Duties will include but are not limited to:
- Taking details of repairs on behalf of our housing customers.
- Taking details of orders for new furnishings, flooring, window coverings and white goods.
- Taking details specific to the service charge each customer pays, these will include: gardening, cleaning, specialist equipment repairs and others.
- Ensuring that all calls are answered within appropriate timescales and where appropriate provide advice and assistance to customers with enquiries in accordance with policies and procedures.
- Filtering mail, emails and telephone calls and use the appropriate IT system and to check and provide relevant information.
- Providing administrational support, operating within the demands and constraints of all customer contact points.
- Data collection of surveys for customers and staff over the phone.
- Taking initial, aids and adaptation enquiries, initiation of process for responding to complaints and compensation claims and initiation of process for reporting and recording Antisocial Behaviour.
About the candidate:
We would love to hear from you if you are passionate about supporting vulnerable adults in your community.
You will need to be:
- Confident in taking information for initial repairs over the telephone and via email.
- Able to communicate effectively (verbally and in writing)
- Able to make sound judgements on the information available
- Able to plan and prioritise work to meet specified targets and deadlines and have a ‘can do’ attitude
Previous experience in housing or a customer focused environment alongside a good knowledge of the use of Microsoft office systems are essential along with a good level of general education.
You will be expected to demonstrate PRIDE behaviours in your job role, please see attached job description and person specification before applying for the role to ensure that you meet the essential eligibility criteria.
For more information about the role please contact, Anita Parmar on A[email protected]
About the organisation:
We are a well-established, national, charitable organisation which provides support to thousands of adults across the UK with learning disabilities and mental health conditions living in the community.
We are very proud of the work we do and the difference we make to our customers’ lives every day. We recognise that our people are our greatest asset, that’s why we invest in training and development and enable staff to gain industry-recognised qualifications and supporting them in realising their own career aspirations.
Advance is an equal opportunities employer who values its staff and the difference they make to their customers. There is no place for racism or discrimination of any kind in Advance. As an organisation, we will not tolerate it. We are committed to recruiting the best staff whatever their ethnicity, race, religious beliefs or sexual orientation may be. All newly appointed staff receive an induction, during which they will learn about our PRIDE values, our expectations of how they should treat our customers and our commitments in relation to how they will be treated as a member of staff.
Benefits of working for Advance:
We value our staff and the difference they make to the lives of our customers, which is why we offer the following benefits:
- Paid holiday (from 25 days up to 30 days with long service in addition to bank holidays, pro rata)
- Sector specific training is provided as part of induction plus opportunities for professional development.
- Access to Perks at Work where you can obtain great discounts of cinema tickets, shopping vouchers and much more
- Long service awards payable in 5 years increments
- Cycle to work scheme
- Access to our Employee Assistance Programme
- Excellent opportunities to progress your career within Advance
- Enrolment in a pension scheme with matched contributions above the statutory minimum (if you work enough hours to meet the threshold for enrolment).
Advance is regulated by the Regulator of Social Housing and the Care Quality Commission and we are committed to safeguarding and promoting the welfare of the people we support. You will be required to provide evidence of right to work. An enhanced DBS disclosure will be required for this role, the cost of which will be covered by Advance.
We value diversity and therefore welcome applications from everyone interested in working at Advance. Advance are a Disability Confident Leader
Advance Housing & Support Ltd reserves the right to close this job once sufficient applications have been received.
Location :Leicester
Closing Date : 22nd August 2023
HOW TO APPLY
Click Here to Submit your CV and Application on Company Website