Come and join our great team here at Wallington. Our Service Assistants are the first point of contact for visitors arriving at Wallington. Based at admissions you’ll provide a warm, friendly welcome, give information about the property, process transactions, answer questions and make sure everyone has an enjoyable and memorable visit.

Day to day, you’ll deliver a great all-round customer service experience. We operate an in-car driveway arrival point. You’ll be involved in processing transactions in all weathers and sometimes with large numbers of cars arriving at the property. You’ll need good stamina and the ability to adapt quickly to changing visitor flow. You’ll be on hand answering queries and listening to what our visitors need so you can share the right information.

Salary : £10.50 per hour

Contract/duration: F ixed term role until 31 December 2024, with potential to become permanent.

Hours/working pattern/hours : This role is based on a flexible amount of working hours, you’ll be paid monthly for any hours worked , this amount will therefore not be a fixed sum. As a guide we estimate around 500 hours per annum covering holidays and support at busy periods. You’ll work regular weekends and Bank Holidays. Rotas are issued in advance and we’ll always try to accommodate other commitments where possible.

We are developing our Welcome team here at Wallington and have another position available, please see IRC144653. If you would like to be considered for both positions please do apply for both.

What it’s like to work here:Wallington is set in the middle of Northumberland approximately twenty miles north-west of the city of Newcastle upon Tyne. The house, at the south end of an estate which extends to nearly 13,500 acres, is surrounded by parkland and arable farmland watered by northern tributaries of the river Wansbeck. From the house the land rises to the estate village of Cambo, and then on to poorer upland grazing, peaking at Hemmel Hill in Harwood Forest (330 metres, 1083 ft) towards the north of the estate. Shaftoe Crag is prominent in southern views from the estate; to the east Rothley Crag, topped by a folly castle, guards the road to Scotland; and to the north and west are the Simonside Hills and the Cheviots. In its glorious countryside setting Wallington survives, one of the great estates of the north, owned by a single family, loved and embellished by succeeding owners for nine generations.

Investing in you

We want you to learn, discover and develop your career. And we’ll do everything we can to offer you the training and support that you need to achieve your goals. We’ll work with you to plan your development in a way that’s right for your needs.

What you’ll be doing:Reporting to the Welcome Manager, you’ll be part of a team of 8 people who ensure that all visitors arriving at Wallington are given everything they need to enjoy their day. From first timers to regulars, you’ll build strong connections with people and thrive in a busy and fast paced environment.

Great visitor experiences are what drives us, and we believe in welcoming everyone, ensuring they feel appreciated and more engaged with our work because of the excellent service you provide. This role would suit anyone with a passion for people and excellent service and in return we provide a beautiful place to work surrounded by nature and history.

• Who we’re looking forCustomer focused with positive attitude

• A team player, but also can work on your own initiative

• Well organised and adaptable

• Willing to learn new skills

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Tax free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most locations

• Independent financial advice