About the role

It’s an exciting time to join the commercial claims team here at AXA Insurance as the Continuous Improvement Specialist. Working with our claims areas, this role will drive process efficiency and quality in a way that enables our people to do the right things for our customers. The Claims Continuous Improvement agenda is a priority focus in Commercial Claims & this role will support in delivering that agenda and continuing to embed the capability and culture of Continuous Improvement.

At AXA we work smart, this role is non-office based meaning you can predominantly work from home, and you’ll travel to the Haverhill office as required.

What you’ll be doing:

• Working across claims operational areas in scoping, planning, and delivering improvements that align with strategic aims.
• Supporting the impact of the Claims Continuous Improvement team, through a disciplined focus on reducing waste, improving cycle time and identifying automation opportunities.
• Leading process improvement projects and implementing a problem-led, data driven and evidence-based approach to recommendations and decision-making.
• Working as part of project teams to deliver agreed changes, setting objectives, planning activity and ensuring that critical milestones are met.
• Establishing KPIs and measures to monitor and improve process efficiency.
• Ensuring financial and non-financial benefits are identified, tracked and realised.
• Conducting post-implementation reviews to ensure successful delivery.
• Supporting the drive for a culture of Continuous Improvement within the business.
• Developing and coaching process owners and front-line staff to a level that enable self-serve capabilities.

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.

About you

What we’re looking for:

• Experience of working in Op Ex / continuous improvement role is essential.
• Lean / Green Belt practitioner with practical and relevant experience from any industry.
• Experience of working in an Agile project environment is desirable.
• You’ll be results-oriented with the ability to plan and execute data gathering and analysis.
• Excellent stakeholder management skills, as well as excellent communication skills.
• Ability to identify, track, and enable the achievement of the planned benefits and intended outcomes of a program and associated projects.
• Numerate and comfortable discussing financial and non-financial benefits with finance and other business leaders.
• You’ll be proficient in using the programs Excel, PowerPoint and Visio.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

What we offer

At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary dependent on experience
• Annual company & performance-based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• 25 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• AXA employee discounts
• Gym benefits

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long term health condition or disability and require reasonable adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to [email protected].

About AXA

AXA Commercial protects businesses, from multinationals to micro start-ups, giving them the confidence to thrive. We’re currently making our biggest ever investment to develop the expertise and skills we need to be the best. We’re a vibrant community where everyone is supported to learn, develop, and take ownership of their work.