About The Role

• Review specific installer feedback, NPS results and undertake appropriate installer actions
• Review installer grading and key cost indicators identifying areas of concern
• Conduct Quality audit inspections of ongoing kitchen installations as required
• Coach installers regarding the Wren Way and compliance to Regulations and Legislation
• Liaise with Showroom & Field Team Members promoting installer engagement
• Provide support and feedback as required to installers, Field Managers and Stakeholders on installer Quality audits and performance.
• Review, Investigate and action installer chargebacks appeals, communicating decisions to the installer and relevant stakeholders
• Attend forums with installers promoting performance excellence, obtaining feedback and demonstrating engagement of the installation team
• Engage with installers on new development and new products
• Installer Investigation and feedback to relevant stakeholders
• Undertake the agreed processes for effective communication to Installers, Field Personnel and Stakeholders.
• Maintain accurate records of day-to-day activities as required by policy and procedures
• Support and Assist with installer availability to meet installation demand when required
• Monitor installer recruiter performance in line current requirements, process and procedures

Visit previously completed installations as required to affirm quality standards of an installation

• Staff discount on purchasing a kitchen after 1 years continuous employment!
• Individual training budget for personal development
• Free annual eye tests as well as a contribution to new glasses
• Refer a Friend Scheme
• Bonus Scheme

About You

• Knowledge and experience of Kitchen installation and legislation
• Experience working and engaging with 3rd Party sub-contractors and installers
• Excellent communication skills – both written and verbal
• Attention to detail and ability to deliver results
• Computer and IT Literate
• Previous Customer Facing or Service

About The Company

Wren Kitchens are not only passionate about kitchens, we are passionate about our people! We have achieved incredible milestones over the years; opening over 100 showrooms, launching in the USA, and winning multiple awards including the UK’s Number 1 place to work!

This is thanks to our team, the Wren family, who have inspired us to push limits and make a difference. With our exponential growth, we are looking for incredible individuals to join us and continue our success story!