Full time Bodyshop Customer Service Advisor – Perfect Placement UK Ltd
Job Description
County: Newport
Town/City: Newport
Sector: Administration and Accounts, Accident Repair Centre
Salary: £24000 per annum
Job ref: 129112
- Starting salary up to £24,000 per annum pending experience.
- 40 hour week Monday to Friday. No weekends required.
- Fantastic long-term career development prospects with one of the largest automotive accident repair groups in South Wales.
Our client, fastest-growing, professional automotive accident repairer network in the UK , are currently looking to recruit an experienced and professional Customer Service to join their busy centre in Newport, South Wales on a 1 year maternity cover contract, which could become permanent.
Reporting to the Site Operations Manager and working as part of a friendly team, as a Customer Service Advisor, your responsibilities will include, but are not limited to:
- Welcoming customers in a friendly and courteous manner.
- Booking vehicles in for accident/cosmetic body repairs.
- Liaising with the Centre Manager to keep track of the vehicles’ progress and ensuring the vehicle is ready at the promised time.
- Providing exceptional customer service, including establishing customers onward travel arrangements, updating customers whilst their vehicle is in the workshop, handing over vehicles after repair work and maintaining ongoing relationships with your customers.
- Maintaining thorough product knowledge and updating your knowledge through training.
- Adopting a sales approach regarding the upsell of repairs required and relevant approved products
- Maintaining good housekeeping standards and orderly administration of your work.
- Initially dealing with any complaints until senior management are involved.
It is essential to our client that the successful Customer Service Advisor will have very strong organisational and IT skills as well as a friendly and approachable personality with an emphasis on customer service. Current or recent experience as a Customer Service Advisor or similar would be highly advantageous and an automotive background would be desirable, but is not essential. A full UK driving license with minimal points is essential though.
What’s in it for you? For your hard work as a Customer Service Advisor our client is offering:
- Starting salary up to £24,000 per annum pending experience.
- Access to a third party vehicle referral bonus s, with another bonus in development.
- 22 days annual leave plus the bank holidays, rising to 33 days over length of service.
- Access to further training/development programmes.
- Various additional benefits including pension scheme, staff purchase discounts, and access to discounts for hundreds of online and high street retailers.
- 1 year maternity cover contract initially, however this could become permanent.
- Great opportunity to work with the fastest-growing, professional repairer network in the UK which is part of a global business of more than 700 bodyshops in ten countries.
- 40 hour week Monday to Friday 8:30am to 5:00pm, with a 30 minute lunch break.
If this Customer Service Advisor vacancy interests you or if you would like to find out about other Motor Trade Jobs in Newport, please contact Harry Woodcock at Perfect Placement now!
Our team of Automotive Recruitment Consultants all share a passion for finding our job seekers the best jobs in the Automotive Industry. So, if you are looking to improve your career and want to hear about more Motor Trade Jobs in your local area, please contact us today.
Location : Newport
Closing Date : 01/11/2024
HOW TO APPLY
Click Here to Submit your CV and Application on Company Website