We’ve got an exciting new opportunity for a customer focused and performance driven, team player to join the highways maintenance team. Our Service Delivery Technical Officer is a new post, crucial to our role in providing efficient and effective highways maintenance through proactive management of our PFI contract.

You will take a lead role in monitoring and reporting contract delivery, working with colleagues to challenge and benchmark performance and stimulate innovation and new approaches. You will be at the heart of ensuring quality handling of customer service requests and complaints across highways maintenance. You will also manage the business continuity and emergency planning co-ordination for highways maintenance.

About You

You’ll have experience of highway or environment related service delivery with a proven track record in developing and implementing operational plans to deliver successful outcomes. You’ll have excellent IT skills; being confident in handling, analysing and interpreting significant amounts of data and be able to translate this into reports and presentations for a range of audiences.

You’ll be able to build strong, effective and influential relationships with our contractor, customers and colleagues, including managing a small team.

You’ll be able to organise workloads, prioritising and delegating to meet deadlines.

We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.

It is a great time to join us and we welcome your application.

Under the Disability Confident Scheme, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.

Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.

For any questions about this application, please contact David Wain via email [email protected]

Location : Sheffield

Closing Date : 01/12/2024

HOW TO APPLY

Click Here to Submit your CV and Application on Company Website