1 Jan 2024

Full time Customer Experience Advisor – Workshop recruitment

Workshop recruitment – Posted by All Jobs Centre UK Staff – Hedge End

Job Description

Duties

Taking calls & answering emails from our Trade, Retail and B2B customers in relation to in and out of warranty claims, presale information or any other queries, provide a resolution or escalating to the appropriate team
1st responder for technical queries, via email and telephone calls
Resolving any query that the customer may have where it be a service request, part & product availability, or safety information, applying technical and logical problem-solving skills to reduce cost of service
Liaise with Sales Managers, Engineers, Logistics and the wider Commercial Team to obtain a satisfactory outcome for both the customer and the business
Build meaningful relationships with our B2B customers so they have a point of contact in the team and continue to promote products & services to increase profit
Highlight any potential issues to the B2B Team Leader to avoid any impact to SLA and department KPI or cost of service
Updating the B2B contacts record on a regular basis ensuring that all completed correspondence is recorded accurately
Attend customer site meetings as and when required

Skills and knowledge

Excellent communication skills that allow you to help, inform and advise customers and colleagues clearly and effectively
Specialises in assisting customers, mainly through diagnosing and solving issues using their product and service expertise
Ability to maintain customer focus whilst troubleshooting and solving technical issues
Technically minded and pro-active in approach
Ability to work well under pressure
Excellent written and verbal skills

Working Hours

Monday to Friday – Office Hours

£23.5K plus benefits

12-month maternity cover contract

Location : Hedge End

Closing Date : 25/01/2024

Endless.