As our IT Department continues to grow, we are excited to be recruiting for a 2nd Line IT Service Desk Technician in our Bristol office on a permanent basis. This is an opportunity for a personable and customer-focused individual to join a supportive team and to develop their technology skillset.

As a 2nd Line IT Service Desk Technician, you will be joining a team who are key in supporting the firm and ensuring the business is moving forward. Our IT Service Desk is the first point of contact for our users; whether they require support, guidance or diagnosis of simple technical problems, as well as escalation.

Take a look at how some of our IT Service Desk Technicians sum up their experience:

“When speaking with staff who are having an IT issue – they are always very polite and grateful. It is great how much support you receive from your managers and colleagues. They are always very happy to give advice or help in any way they can.” Phillip, 1st Line Triage Technician.

“There is a real culture of training and sharing knowledge. I’ve increased my skill set and look forward to enhancing my experience in the IT industry further.” Adam, Service Desk Technician.

About you

To be successful as our 2nd Line IT Service Desk Technician, you will need to demonstrate the following:

• Proven experience of delivering 2nd Line IT Support in a similar role
• A keen problem-solver, who is eager to go the extra mile to find solutions
• Experience of delivering excellent customer service and enjoyment in communicating with people of all levels
• The ability to remain calm under pressure whilst maintaining a good eye for detail and strong time management skills
• Willingness to learn and a keen interest in IT and technology

About Burges Salmon

Our six core values – Ambition, Collaboration, Commitment, Fairness, Quality and Respect – are at the heart of everything we do and help to shape our unique culture. As well as high quality work and exciting development opportunities, we offer our people a professional, friendly and sociable working environment with a real sense of community.

A full overview of all the benefits of working at Burges Salmon can be found on the ‘working at Burges Salmon’ section of our careers page. We were delighted to be awarded RollonFriday’s “Law Firm of the Year 2022” and listed in The Times Top 50 Employers for Women 2021. Our commitment to excellence has recently been recognised by the IIP who have awarded us Platinum certification for investment in people.

It’s important to us that our organisation represents the diverse community in which we operate and we encourage applications from people of all backgrounds and identities. As a Disability Confident employer we will provide a fully accessible recruitment process and offer an interview to disabled applicants who meet the minimum criteria for the job.

Any questions regarding the role or the interview process, please contact Sophie Russell (Resourcing Advisor) at [email protected]

To submit an application for this vacancy please click on the ‘Apply Now’ button.