Full time Apprentice Site Operations Assistant – University Of Birmingham Enterprise – 103205 – Apprentice Grade 2
Job Description
Position Details
University Of Birmingham Enterprise Ltd
Location: Bio Hub, University of Birmingham Enterprises, Edgbaston, Birmingham UK
Full time starting salary £17,971. per annum, rising to £22,464. per annum after 12 months service
Apprentice Grade 2
Full time / Fixed Term for 16 Months.
Apprenticeship Standard: Facilities Services Operative Level 2.
Training Provider: GLP Training
Our offer to you
People are at the heart of what we are and do.
The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.
We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential. With almost 5,000 professional services jobs in a wide-range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to be able to develop your career at the University.
We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.
Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries.
The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum and botanical gardens.
Find out more about the benefits of working for the University of Birmingham
Apprenticeship context and summary
Birmingham Research Park provides secure, high quality office space, and virtual tenancies, in a community of research-led companies.
Tenants benefit from access to the world-class knowledge base and facilities provided by the University of Birmingham.
During this apprenticeship you will learn how to carry out a variety of tasks as well as providing excellent customer service to all visitors and tenants at the Research Park.
This apprenticeship is an exciting opportunity to work within University of Birmingham Enterprise and is designed to provide a wide range of facilities services experience.
You will learn to support the effective running of the busy Facilities Office providing support across all facilities comprising a broad variety of activities. The role is necessarily broad in scope and the post-holder will have the opportunity of experiencing and learning about every aspect of the Bio Hub facility including space management, building maintenance and health and safety. The role will include day-to-day office duties, facilities assistance, and basic project administration with scope to learn new areas as the apprenticeship progresses.
The post- holder will benefit from working in a highly supportive environment with access to peers and senior colleagues who will mentor and encourage personal and professional development.
Main duties the apprentice will learn
- Delivery of prompt and efficient welcome for tenants’ staff and visitors, telephone customers, contractors, and delivery personnel.
- Assist with cover for the reception desk as well as supporting development of the reception desk rota.
- The monitoring of the site entrance, intercoms, telephones, radios and security systems.
- Assisting with locking up duties as directed.
- Secure and accurate handling of deliveries and the distribution of mail.
- Administrate meeting room usage and assist meeting room users with the use of AV equipment.
- Assist colleagues in the booking, planning and setting up of rooms and equipment for special events and meetings.
- Record repairs or maintenance requests on the site database, ensuring issues are escalated promptly.
- Carry out basic regular building checks, recording any issues.
- Assist with ad-hoc janitorial tasks such as replenishing washroom stock, vacuuming, mopping, tidying up stock cupboards.
- As directed, take on health and safety roles to assist the team e.g. making areas safe and putting safety barriers in place.
- Assist with routine weekly fire alarm tests and bi-annual evacuation drills.
- Ensure accidents are reported using recognised procedures and completion of appropriate records and shared with relevant parties.
- Carry out additional tasks as required.
- You will be expected to treat everyone with dignity and respect, supporting equality and valuing diversity.
Required Knowledge, Skills, Qualifications, Experience
- GCSE or equivalent at grade C/4 or above in Maths and English preferred
- An interest in a career in Facility Services
- Ability to follow and work in line with instructions, with good attention to detail
- Ability to organise and plan own work
- Ability to work as part of a team
- Ability to work with customers and colleagues from diverse backgrounds and offer a good service regardless of others’ differences.
- Ability to learn and understand how diversity considerations can affect own area
- Good communication skills
- Co-operative, helpful, flexible attitude
- Willingness to undertake a wide range and variety of facilities tasks.
This apprenticeship would suit:
- Someone looking to develop a career in facilities management.
- The role will require someone who can organise their own time and complete the tasks required of them.
- We are looking for someone who is keen to learn and enjoys providing excellent customer service.
- Someone who is happy to balance routine office work with facilities activities.
Informal enquiries to [email protected]
View our staff values and behaviours here
We believe there is no such thing as a ‘typical’ member of University of Birmingham staff and that diversity in its many forms is a strength that underpins the exchange of ideas, innovation and debate at the heart of University life. We are committed to proactively addressing the barriers experienced by some groups in our community and are proud to hold Athena SWAN, Race Equality Charter and Disability Confident accreditations. We have an Equality Diversity and Inclusion Centre that focuses on continuously improving the University as a fair and inclusive place to work where everyone has the opportunity to succeed. You can find out more about our work to create a fairer university for everyone on our website .
Location : Edgbaston, Birmingham
Closing Date : 07/02/2024
HOW TO APPLY
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