Part time Commercial Sales Assistant – Leeds Bradford Airport
Job Description
Commercial Sales Assistant
Leeds Bradford Airport is one of the fastest-growing regional airports in the UK, welcoming up to 4 million passengers through our doors every year. We are committed to employing high-quality people who are ambitious to succeed and support our exciting plans for the future, whilst delivering outstanding service for our customers.
We understand that our employees are our most important asset when it comes to providing the best service possible to our customers. We therefore operate with a ONE TEAM mentality, to enable us to DO THE RIGHT THING and ultimately BE THE BEST in what we do.
As part of our growth plans for 2025, we are looking to employ a motivated Commercial Sales Assistant to support the front desk function across both our Yorkshire Lounge & 1432 Runway Lounge, to ensure guests have stress-free, memorable airport experience.
this is a temporary contract working until October 31st.
Hours: 28 hours per week
Shift Pattern: 4 on 4 off rotational basis
Salary: Competitive with Excellent Benefits
Main Responsibilities:
- To greet guests in the Lounges
- Manage the check in process for Lounges
- Act as ‘gatekeepers’ and control lounge entries to ensure that Lounges are operating at high but manageable levels of capacity
- Direct all customer issues/queries/requests for lounge products and service information promptly & efficiently to the Lounge operator
- Maximise Lounge entries to pre-defined targets and minimise Lounge ‘turn always’ to ensure maximum Lounge footfall.
- Execute Lounge upsells for all guests.
- The management of sales activity for Lounges within the terminal building i.e selling Lounge entries to customers in the terminal
- Cash Management
- Daily Reporting
- Liaise effectively with our third party operator of Lounges.
- Build & retain client relationships
Person Specification:
- Proven experience of working within a people facing role
- Commercial acumen
- Understanding and success of working towards defined targets and KPI’s
- Ability to work with a ‘One Team’ mentality and be a true ambassador of LBA
- Desire to ‘Be the Best’ and demonstrate excellent customer service skill
- Driven to always ‘Do The Right Thing’ and provide excellent customer service to both internal and external stakeholders.
Eligibility criteria:
You will also be required to pass through a range of referencing and vetting checks, including a Criminal Record Check and Counter Terrorism Check. You must also have lived in the UK for at least 5 years with a 5-year work history, or in education.
Due to volume of applicants we will be unable to offer individual feedback.
tags: sales, hospitality, bar, customer service, restaurant, head waiter, restaurant manager, receptionist, hotel receptionist, concierge
Location : Leeds
Closing Date : 12-07-2025
HOW TO APPLY
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