Serco have an exciting opportunity to join their team as Course Co-ordinator at the IFTC in Darlington.
You’ll ensure, through close liaison with the Senior Course Co-ordinator and Head of Customer Experience, that a comprehensive and effective course management system exists and is maintained for all IFTC courses. In particular that all administrative details are completed accordingly. You will also be responsible for training colleagues in the administration team as requested by the Senior Course Co-ordinator and other members of the SMT to ensure sufficient knowledge and skills exist in the business to cover periods of absence.

Main Accountabilities:
Provide non-technical information on all aspects of courses, co-ordinate bookings by telephone, email and letter ensuring all correspondence is sent to customers in a timely and efficient manner
Producing certificates for issue to students on completion of courses
Work alongside external bodies, ensuring any associated information is stored and issued correctly
Ensure all administrative details are completed and course files maintained as required
Ensure that appropriate course materials including training notes and course content are available for courses prior to their commencement
Maintain and update the online system Success Factors to ensure the delegates receive the relevant pre-course training material and assessments
Liaise with Rely on Nutec and other client/customers for efficient operation of offshore and industrial courses
General office support
Support the Business Manager and Bookings team in sales and business development, proactively contacting customers

What you’ll need to do the role:
GCSE standard of Education including English at Grade C or above Previous administration experience Experience of dealing with the public face to face Communication and organisational skills Ability to prioritise and work to tight deadlines

What we offer:
25 days annual leave plus bank holidays.
Annual leave purchase scheme.
Up to 6% contributory pension scheme
Free onsite parking.
Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
A safe and supportive culture.
A company passionate about diversity and inclusion.

To discover more about our careers in Defence, meet our team, and to find out more about what we offer, please follow this Link . We’re also a signatory of the UK Governments Women in Defence Charter, to find out more please click here .

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Gold Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
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