All the details

This is a temporary position of 20 hours as a door host with the following work pattern:

WEEK 1 Monday to Friday 8-12
Week 2
Monday-Thursday 8-12 Saturday 13-17

You will be the first colleague our customers see and responsible for meeting and greeting every customer as they enter the store.

Purpose

• To deliver a great shopping experience for their customers, putting customers before task every time

• Champion new ways of working within stores through an open mindset and positive attitude

• Complete tasks and processes that deliver ‘best in town’ standards

• Serve and sell across all channels brilliantly well

• Be the voice of our customer to help us continually improve

Key Accountabilities

• Heads-up colleagues with no operational function, bar standards and sizing, with primary role to confidently & pro-actively engage customers.

• Positioned across the customer journey to ensure there is a consistent, though non-invasive, touchpoint throughout the store.

• Specialist product knowledge by BU, to ensure breadth and ability to recommend full outfits and the ability to make confident and suitable recommendations for customer needs.

• Equipped to sell through every channel through proficiency in using all digital selling tools.

• Advanced knowledge of full store range and M&S.com to make confident omni-channel recommendations including VPR tool

. Advanced level of engagement and communication skills to make genuine connections and bring product and recommendations to life.

Key Capabilities

• Understands how M&S operates, its strategy, future and the role they play

• Committed to delivering excellent work fast with great attention to detail

• Open to and acts on feedback, asking for this regularly

• Sets performance objectives for self in conjunction with line manager and in line with business plans

• Takes accountability for planning and managing own work efficiently to ensure objectives are met

• Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things

• Effective at communicating their intentions to others; ensures communication is clear and simple

• In control of their own reactions and considers how to share their perspective to create better reaction for team

• Copes well with change and work challenges and recovers quickly from its impact

• Builds positive relationships by being a good listener and getting to know people by establishing a connection

Same Posting Description for Internal and External Candidates

Location : Leicester LE19

HOW TO APPLY

Click Here to Submit your CV and Application on Company Website