Company Description
Fixter is on a mission to simplify the life of all car owners, by bringing a world-class digital experience to the world of car maintenance

We believe looking after your car should be as simple as booking a taxi, or ordering a takeaway. Simple, stress-free and on demand.

Since our launch in Manchester in 2017, we have expanded to over 120 towns and cities across the UK and France and thousands of users every month trust us to make their lives easier by taking the pain of car maintenance off their hands! We have recently joined forces with Renault Group (the legendary car manufacturer) to continue our expansion across Europe.

Job Description
At Fixter we’re doing things differently. We want to turn the car maintenance industry on its head and we can’t do that by following the status quo. To help us deliver on our vision, we are looking to bring on amazing Customer Operations Specialists who will play a central role in helping us to deliver awesome experiences for our customers ❤️

If you are looking to learn about startup operations from the inside and have the ambition and drive to help us take Fixter to the next level, then you might be the person we’re looking for

What you’ll be doing:

• Developing an in-depth understanding of Fixter’s car maintenance offerings, our processes and policies.
• Assisting car owners throughout their journey with Fixter, ensuring they receive top-notch support and guidance.
• Collaborating with our network of garage partners to facilitate car maintenance and repair arrangements.
• Serving as the primary point of contact for our customers, gathering their information, addressing their concerns, and keeping them informed through phone, email and live chat.
• Fiercely advocating for our customers within our organisation, championing their needs and priorities.
• Keeping an eye out for opportunities for us to do things better, whether that’s a process, our communications, service offerings or our ways of working. We want people who can spot opportunities and propose solutions.

Qualifications
We think the right candidate will tick most of the following boxes:

• 6 months to 2+ years of work experience, ideally having spent time dealing with customers on the phone in a fast paced environment.
• Outstanding verbal and written communication skills – car maintenance can be confusing and we make it as simple as possible for our customers.
• Meticulous attention to detail – this is vital in delivering an awesome service for our customers.
• You thrive in fast paced environments that are constantly changing. You like learning about new tools and processes.
• Solutions mindset and looking to take ownership and accountability.
• At least a 2:1 bachelor’s degree.

Additional Information
What we offer in return:

• A genuine, passionate, friendly and transparent culture (with regular socials – expect everything from laser tag to a pub quiz).
• 25 days holiday, plus bank holidays.
• Pension, Private Medical Insurance and training budget.
• Cool offices in the heart of London (Angel).
• Flexible hybrid working (3 days per week in the office, 2 days per week from home and the opportunity to spend one month a year abroad).
• MacBook laptop
• And of course – discounts on all Fixter services!

Location : London N1 • Hybrid remote

 Closing Date : 07/01/2024

HOW TO APPLY

Click Here to Submit your CV and Application on Company Website