Job details

Salary range: £21,575 pro-rata, per annum (actual salary £6,705 per annum) (£11.18 per hour)
Work location: Woodcote Library, Woodcote
Hours per week: 11.5 – we are open to discussions about flexible working
Contract type: Permanent
Closing date: Sunday 26th March 2023
Interview date: Wednesday 29th March 2023

Vetting requirements: This role is subject to a Criminal Records Check.

If you’re a natural with people and want to work for an inclusive and supportive employer, this could be the role for you!

About us

Our libraries are about so much more than books – they’re places where culture is created and happens every day. You could be part of these vibrant community hubs, welcoming everyone to explore, read, learn, meet, connect, collaborate, share, adventure and be inspired!

You’ll be working for our thriving Oxfordshire Library Service which has 44 libraries across the county and over 2,400,000 visitors to our libraries every year.

About the role

You will be the Customer Service Adviser at Woodcote Library which is a vibrant dual role Community Library and school library for nearby Langtree Secondary School.

A crucial part of your role will be helping the students get the most from their planned ‘library lesson’ visits alongside one of the teachers. You will also provide assistance to students during their lunch break visits.

The role involves continual interaction with all users of the library – in public and school sessions which can be face to face, via email or by telephone.

As the first point of contact, you will play a really important role in making sure every one of our visitors have a great experience.

In addition to helping our customers find and use resources, this role is also detail oriented and involves performing administrative and clerical duties and organising library material and information.

About you

We are looking for a confident, enthusiastic and committed individual who enjoys working with young people in a demanding but exciting customer service role where no two days are the same!

Rewards and benefits

It really is true that every single job role here contributes to bettering the lives of the people in our county – we want to do this for our employees too. We are proud of our strong flexible working culture, including the opportunity for flexibility on working hours and the use of technology to support agile working. We offer some of the very best learning and development opportunities to support your ongoing development.

We have a generous holiday allowance which rises as you remain in employment with us up to 32 days, as well as giving you the option to buy additional holiday. You will also have access to a Local Government Pension Scheme with employer contributions of up to 19.9% of your salary; a range of local and national retail discounts; and a host of enhanced family friendly policies including carers leave and paid time off for volunteering.

Would you like to know more?

For an informal discussion about the role, please contact Lisa Trood, Library Manager on 01491 682323, or Allie Thomlinson, Group Library Manager on 01844 212288 or 07584 151111.

If you experience any difficulties whilst completing the application form, please contact the Recruitment Team using Recruitment Application Enquiry Form.