Interviews to take place via MS Teams

Who are Experian?

We are the world’s leading global information services company. During life’s big moments – from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers – we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organisations to prevent identity fraud and crime.

We have 20,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximise every

We are currently recruiting Customer Service Advisors to join our Experian Consumer Service team, on a full time and part time basis, where you will have the opportunity to make a positive difference to the lives of our customers on a daily basis

Using your strong communication and written skills you will be guiding them through their Credit Report and Score queries. You’ll have the chance to impress every time by delivering the highest level of customer experience, and in return will receive ongoing development and career progression opportunities.

Our front-line Customer Service Advisors work in a hybrid environment, after training you will only need to come into our exciting Nottingham office 2 days per week (Monday & Tuesday).

You will also

• Deal with customers via inbound telephone calls, emails or our live webchat facility
• Provide a great and memorable Customer Experience
• Understand regulatory requirements and remain compliant
• Work on your own development and career aspirations

• Someone with both excellent verbal and written communication
• A collaborative work ethic
• Passionate about delivering an outstanding customer experience
• A high level of resilience and the ability to meet targets/KPI’s
• Good computer literacy
• Previous telephone experience would be desirable

We will teach you the rest with our fantastic training programme and ongoing coaching.

If you’re passionate about helping customers, we would love to hear from you.

Additional Information
Where will you work and how

Office location; The Sir John Peace Building. Experian Way NG2 Business Park Nottingham

During training (approx. 8 weeks) your working location will be office based and hours will be between 9:00 – 17:30. Unfortunately we are unable to accept annual leave during this period (excluding 25th, 26th, 27th, 28th, 29th Dec and 1st Jan)

Once training is completed, you will move into our four-week shift rotation with start times from 8 – 10.15 and end times of 4.00 – 6.15. This could include occasional Saturday working from 8.00 – 16.00, with one day off in the week to ensure you maintain a 5-day week.

Why Experian

• You will receive a competitive salary and annual bonus plan
• You will receive excellent training, support and a clear development plan so you can enhance your career
• Access to our benefit packages which includes, pension scheme, sharesave, generous holiday entitlement including the chance to purchase extra, medical cover, life assurance, Bike4work, GymFlex, free office parking and many more.

If you require a reasonable adjustment, please do let us know.

#uniquelyexperian

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Could this be the role for you? Apply now to start your journey with Experian!

Experian Careers – Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

Location : Nottingham NG2 • Hybrid remote

Closing Date : 20/11/2023

HOW TO APPLY

Click Here to Submit your CV and Application on Company Website