Job Description

As a Customer Support Specialist within our Green Delivery team, you will play a crucial role in ensuring the successful operational delivery of our Green Delivery. Your responsibilities will encompass providing excellent customer service, managing customer data, resolving complaints, and maintaining effective communication with stakeholders.

Position: Customer Service Advisor

Company: EON (Recruiting through Rullion)

Location: Nottingham

Hourly Wage: £12.08

Working Hours: Monday to Friday, 8:00 AM – 6:00 PM (Rota based)

Contract: 6 months temporary

Key Responsibilities

• Deliver Energy Efficiency advice to customers, working towards an NVQ Level 3 Award in Energy Awareness.
• Provide outstanding customer service to all clients, collaborating closely with your team, Team Manager, and delivery teams.
• Utilize MS Dynamics to manage customer data, ensuring accurate tracking of residents throughout their journey.
• Update MS Dynamics with recent conversations and documents related to customer eligibility and complaints.
• Identify and resolve customer dissatisfaction and complaints within a 24-hour timeframe.
• Communicate directly with customers to manage expectations and explain any changes to project processes or customer journeys.
• Remain adaptable to accommodate ad-hoc requests from the team and Team Manager to meet evolving project needs.
• Cultivate strong relationships with stakeholders, including Local Council Authorities, Social Housing Providers, and delivery partners.
• Proactively problem-solve and share best practices within the team.
• Offer alternative solutions and wrap-around services beyond scheme requirements, such as ECO4, Smart Metering, and referral to charity groups.
• Conduct “close the loop” activities for NPS detractors, ensuring resolution of customer issues through follow-up calls.

Qualifications and Skills

• Prior experience in a customer-facing role, preferably in a similar industry.
• Strong communication and interpersonal skills.
• Proficiency in using MS Dynamics or similar CRM software.
• Ability to manage competing priorities and work efficiently under pressure.
• Problem-solving mindset and initiative to find solutions.
• Knowledge or willingness to learn about energy efficiency and related initiatives.
• NVQ Level 3 Award in Energy Awareness (preferred but not required).

Join us in our mission to drive green initiatives and provide exceptional service to our customers while making a positive impact on the environment. Apply now to become a part of our dedicated team!

Note: This is a contract role, and employment is on behalf of Rullion.

We can make reasonable adjustments to our interview process according to your needs. And we offer a flexible working environment, so you can adjust your hours to suit your personal circumstances.

Since 1978, Rullion has been dedicated to finding exceptional candidates for a diverse range of clients, from well-known brands to start-ups. As a family-owned business, Rullion is committed to honesty and credibility and aims to build long-lasting relationships with both clients and candidates.

At Rullion, we are a forward-thinking recruitment company providing talent consultancy services to a diverse client base, from small start-ups to large household names. We celebrate and support diversity and are dedicated to ensuring equal opportunities for both employees and applicants.

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.

Location : Nottingham

HOW TO APPLY

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