Permanent Customer Service Advisor – Elevation Recruitment
Job Description
Position: Customer Service Advisor
Location: Sheffield
Salary : £23,000
Elevation Recruitment Group, Business Support division are currently recruiting for a successful organisation in Sheffield.
As a Customer Service Advisor, you will play a vital role in ensuring the highest level of customer satisfaction by assisting customers with their inquiries, resolving issues, and providing exceptional support. You will be responsible for representing the company and its products or services in a positive and professional manner.
- Respond to customer inquiries via phone, email, or chat in a timely and courteous manner.
- Address customer concerns, complaints, and questions effectively, striving for a satisfactory resolution.
- Develop a comprehensive understanding of the company’s products, services, and policies.
- Stay up-to-date with product updates and changes to provide accurate information to customers.
- Collaborate with other departments to resolve complex customer concerns.
- Provide updates and follow-up on pending issues to ensure customer satisfaction.
- Maintain accurate and detailed records of customer interactions and inquiries on a CRM system.
- Identify opportunities to recommend additional products or services that may benefit the customer.
- Handle sensitive customer information with care and maintain confidentiality.
The right person for this role must come from a Customer Service background with experience of handling complex queries over the phone.
Please apply now to register your interest.
Location : Sheffield
Closing Date : 01/13/2024
HOW TO APPLY
Click Here to Submit your CV and Application on Company Website