Location: Hereford
Salary: £14,560.00 per annum
Expected Apprenticeship Duration: 18 months
Hours: 37.5 hours/ week, Monday to Friday

This is a fantastic opportunity to build a rewarding career with a wide range of duties and exposure provided, supported under the Customer Service Apprenticeship.

Joining Northgate as a Customer Service Apprentice, you will:

• Manage large volumes of communications in a timely and professional manner (calls, emails, online livechat)
• Championing the customer in everything you do
• Working in partnership with other departments/suppliers to deliver exceptional service
• Proactively identify customers’ needs, clarify information, and offer alternatives / solutions
• Take ownership of issues and ensure satisfactory resolutions achieved with minimal escalations achieving right first time, every time
• Understand customer variance in requirements of services and products
• Keep relevant and accurate records in our management systems
• Give information and advice on our products and services
• Keep self-up to date with communication, development, and changes within the business to ensure accurate information is given to customers
• Achieve personal and team quality, productivity, and volume targets

What’s in it for you?
Annual leave– 24 days, rising to 26 with length of service. Of course, you’ll have public holidays too and we’ll even help you celebrate with an extra day off for your birthday!
Pension– 5% Employer Contributions.
Financial Benefits– save-as-you-earn scheme, employee referral scheme- earn £1,000 per person you successfully refer, free life assurance and access to our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few).
Lifestyle & Wellbeing Benefits– discounted & flexible gym memberships, eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app.
Motoring Benefits– access to an employee vehicle-leasing scheme, free motor accident assistance, discounted vehicle repairs and discounts on weekend vehicle hire and van hire.

About you

• First and foremost, you will have a GCSE or equivalent qualification in Maths and English (grade C/4).
• You have good IT skills, strong attention to detail and problem-solving skills.
• You have excellent communication skills and thrive off providing excellent customer service.

What training will you take & what qualification will you get at the end?

As part of this programme, you will complete the level 2 Customer Service Practitioner apprenticeship standard.

The Customer Service apprenticeship programme develops the skills required to succeed within a customer facing role. It will provide opportunity to develop knowledge, skills and behaviours that are essential when dealing with customers, both inside and outside of
an organisation. The apprenticeship will help to develop skills that can be used to build a career across a range of sectors.

• Fully and part funded learning and development programme
• Develop the knowledge, skills and behaviours of successful Customer Service Practitioners
• Regular tutorials and assessments from an experienced business professional
• Interactive chat, forums and class note books for real time support and assistance from experienced business professionals
• Apprentices benefit from our internal qualified End-Point-Assessor to prepare and guide them through their EPA

What is the expected career progression after this apprenticeship?

This apprenticeship opportunity is only the start of your career! Redde Northgate is invested in recruiting and progressing apprentices’ careers. After successfully completing a Redde Northgate apprenticeship, you will continue to receive training and support with the prospect of growing your career with the business. The sky is the limit for those who are dedicated, apply effort, have the right attitude and are willing to learn.

About us

Part of Redde Northgate plc, Northgate Vehicle Hire has grown to become the UK’s largest B2B light commercial vehicle rental provider. We’re here to keep people and businesses moving, that’s what we do. Whether that’s by renting one of our cars or vans, managing a customer’s fleet, servicing, and repairing their vehicles, assisting with insurance, helping to deal with the consequences of an accident, or selling off unwanted fleet. With the best people and businesses in the industry within our Group, no one else can do what we do!

Be part of our future

If you’re looking for an apprenticeship where you will gain invaluable experience, look no further! Apply today!