Hourly Pay: £11.50
Contract (per week): 9 hours
Working Nights: Mondays (+extra availability)

Your Role

We are looking for a Customer Service Assistant to work during the night to support our students and help maintain building standards.

They must be able to commit to 1 night per week, which includes every Monday plus additional availability, working a shift pattern of 9pm-6am or 10pm-7am.

We are open 7 days a week, 365 days a year, 24 hours a day and need people to work a range of shifts and days, this means we can offer great flexibility if required.

In a customer facing environment, your role is to ensure that designated areas of the building, inside and outside are cleaned to high standards. To provide a great customer service to our residents. Being vigilant and ensuring that the building and residents are safe.

Role Responsibilities

• Cleaning designated areas to high standards, following cleaning schedule for deep cleaning each room.
• To ensure that all external areas, terrace, smoking areas, binstore are cleaned throughout the evening.
• To provide excellent customer service to our residents and ensure that all residents are always acknowledged and greeted whenever they are met.
• To be vigilant whilst carrying out duties, continuously check for any damage, faults, or defects. If found, follow the reporting procedures to the management team.
• To attend to any query or incident within the residence and resolve the issue promptly.
• To take the lead in the event of an emergency, following procedures and contacting the relevant emergency services, and escalating the issue to Residence Manager.

What we offer

• Employee discount schemes – 100s of discounts through our online benefits platform
• Pension scheme
• 28 days holiday each year including the Bank Holidays (pro-rated)
• Your birthday day off
• Recognition programmes
• Opportunities for career progression
• Team parties/events
• Access to 24/7 Employee Assistance Programme – 24/7 for our team members to call and get support and advice on any issues they may be experiencing.

N.B. All offers of employment are subject to satisfactory pre-employment screening, which will include verification of rights to work in the UK and employment history, as well as a Disclosure and Barring Service check.

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