We have a fantastic opportunity for a Customer Service Coordinator to join our friendly team based in Norwich.

Salary – £22,500 plus bonus

This will increase to £24,500 per annum as of April 2023

Type – Permanent, Full Time

Working Pattern – Monday to Friday, 8:30am to 5:00pm

Our continued success is based on having a loyal, motivated and friendly team of people with a drive to succeed. In return we offer excellent staff facilities together with a generous benefits package which is detailed below.

This role involves managing the Customer Service team to achieve the highest possible customer satisfaction in line with our Customer Service Policy.

We are looking for a polite and confident individual who is committed to maintaining customer satisfaction. The ideal candidate will be somebody who thrives in fast-paced environments through their ability to organise, prioritise, and multi-task effectively.

Key areas of responsibilities include:

• Resolving complex customer care issues to prevent their escalation.
• Being the first point of call for all Customer Care queries and ensuring these are logged.
• Interpreting information from customers in order to determine whether an issue requires an inspection, a fitter, or a quote.
• Providing knowledge and advice to customers on products and services.
• Sending accurate quotes to Customer Care departments, buyers and surveyors.
• Interpreting inspection reports and relaying the findings to customers.
• Gaining a sound knowledge of site geography in order to book multiple Customer Care jobs.
• Ensuring completion notes are properly completed and received on time.
• Participating in general office duties, such as answering phone calls, dealing with incoming and outgoing post, and other housekeeping tasks.

Please see the attached Job Description for more detailed information

Key requirements:

• Articulate, computer-literate, and an excellent communicator.
• A strong team player.
• Previous experience in a customer service based role would be advantageous.

. Perks and Benefits

• Competitive Bonus
• 32 days holiday including 8 bank holidays
• Additional days leave for long service
• Health care plan provided by Westfield Health
• Life Insurance
• Contributory Pension scheme
• Free on-site parking
• Cycle to work scheme
• All inclusive and paid for team building days out
• Extensive training programs for ongoing learning and development

Designer Contracts is an equal opportunities employer.

Location : Norwich

Closing Date : 1/19/2023

HOW TO APPLY

Click Here to Submit your CV and Application on Company Website