Full time Customer Service Representative at HCL Technologies
Job Description
Job Description (Posting).
To provide information to their customer regarding their queires and resolve the end customer issues as per defined SLA , Able to work independently and efficiently to meet SLA , Able to comprehend the request of the customer and meet the quality standard (1.) AttendanceorLogin HoursorUnsechduled LeaveorSLA targets as per defined by the process (2.) Improving skill level throughSelf development or nominating training programsSkill reverification Tests (3.) Meet the defined Quality Scores. Innovation and Process Improvement (4.) The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team (5.) To consistently meet or exceed CSAT parameters as defined for the process.
Qualification
GCE A /Level
No. of Positions
1
Skill (Primary)
Domain Competencies (BSERV )-BFS-Voice and Accent
Employee Group
Business Line Hourly
Entity
BSERV
Auto req ID
1214435BR
Expected Date of Closure
2023-06-29T00:00:00Z
Reporting Manager Designation
Associate Manager -Operations
Location :Belfast
Closing Date :31st March, 2023
HOW TO APPLY
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