Job Description

Job Description (Posting).

To provide information to their customer regarding their queires and resolve the end customer issues as per defined SLA , Able to work independently and efficiently to meet SLA , Able to comprehend the request of the customer and meet the quality standard (1.) AttendanceorLogin HoursorUnsechduled LeaveorSLA targets as per defined by the process (2.) Improving skill level throughSelf development or nominating training programsSkill reverification Tests (3.) Meet the defined Quality Scores. Innovation and Process Improvement (4.) The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team (5.) To consistently meet or exceed CSAT parameters as defined for the process.

Qualification

GCE A /Level

No. of Positions

1

Skill (Primary)

Domain Competencies (BSERV )-BFS-Voice and Accent

Employee Group

Business Line Hourly

Entity

BSERV

Auto req ID

1214435BR

Expected Date of Closure

2023-06-29T00:00:00Z

Reporting Manager Designation

Associate Manager -Operations

Location :Belfast

Closing Date :31st March, 2023

HOW TO APPLY

Click Here to Submit your CV and Application on Company Website

 

Job Categories: Customer Service jobs. Job Types: Full time. Job Tags: Careers at HCL Technologies, Customer Service Representative at HCL Technologies, and HCL Technologies vacancies. Salaries: 1000-2000.

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