Provides professional assistance over the phone/email with orders, product inquiries, provides lead times, troubleshoots products and provides basic order management information. Alongside this you will support the Ride Concepts Account manager and Service Logistic team to ensure all customers receive the same class-leading experience and support. You will share your passion for bikes and the sport of cycling to contribute to the growth and success of FOX.

• Understanding customer needs and requirements and provide solutions for product, process, or services
• Communicate effectively with customers via phone, email, web chat
• Use expert product knowledge to offer product advice and alternatives to customers in their preferred choice of product based on their needs and desired outcomes
• Establish positive relations with customers and maintain ongoing relations with current customers
• Manage and process customer and dealer orders and provide any information related to accounts including specials and promotions
• Assists with managing new dealer applications/accounts
• Actively engage in industry events, regional races, and trade shows to expand the network and promote our brand.
• Monitor market trends, competitor activities, and customer feedback, providing insights and recommendations to the sales and marketing teams.
• Responsible for all sales-related administrative tasks (backorder lists, cancellations, warranty, stock control).
• Responsible for entering the order and supporting the customer in the ongoing order process
• Provide regular sales updates, performance reports, and market feedback to the sales management team.
• Responsibility for warranty maintenance and daily tasks including Cycle Count

• Excellent interpersonal and communication skills, both verbal and written
• Ability to listen actively, identify customer needs, and offer appropriate solutions
• Meticulous attention to detail and accuracy in customer orders/requests
• Flexibility and the ability to thrive in a fast-paced environment
• Patience, empathy, and a customer-centric approach
• Ability to work independently as well as in a team environment
• Previous experience in sales, customer service, or a related field, preferably in the bike industry
• Persuasive and confident with the ability to effectively demonstrate and sell products
• Strong critical thinking abilities
• Proficient in using order management systems, and basic computer applications to include Microsoft Office
• Strong knowledge and passion for bikes and cycling an asset
• 5+ years of sales

FOX Produkte geben Dir das Selbstvertrauen das Du brauchst um an Deine Grenzen gehen zu können, ganz gleich wie viel Erfahrung Du schon hast. Seit mehr als 40 Jahren legt unser Team aus begeisterten Ingenieuren und professionellen Athleten ihr gesamtes Herzblut in die Entwicklung von Produkten welche die Fahrdynamik für Dich immer weiter verbessern.

Location : Woking

HOW TO APPLY

Click Here to Submit your CV and Application on Company Website