Full time Customer Support Agent – Schneider Electric
Job Description
Full job description
- Handle inbound customer inquiries related to pre- and post-sales support via phone, email, and chat in a professional and empathetic manner.
- Provide support for all on-line self-service tools.
- Educate customers on the availability and accessibility of information via digital tools.
- Where appropriate ensure proper escalation to the first level technical support for product selection, product substitution.
- Document all customer interactions activities accurately in BFO.
- Actively participate in continuous improvement process workshops
- Liaise between customers, CS&Q, after-sales, and Marketing Teams as appropriate.
- Log and track customer queries via appropriate tools.
Qualifications:
- Digital citizenship/PC Skills – at least basic level is essential (Microsoft Teams, bFO, SAP, MYSE etc)
- Previous experience in customer support or sales is desirable.
- Ability to multitask (logging queries while speaking with customers)
- Strong interpersonal skills and professional standard of written and verbal communication skills
- Ability to work on own initiative, but also as part of a team.
- Flexible approach with the ability to adapt to change and learn new skills quickly.
- Time management skills, with the ability to manage fluctuating workloads calmly and effectively.
- Previous CRM experience an advantage.
You must submit an online application to be considered for any position with us. This position will be posted until filled.
About Our Company:Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric – apply today!
€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World’s most sustainable corporations
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.
You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.