At Swindon Borough Council, we want our town to be the best it can be. Our ambitious vision is supported by realistic transformation programmes, with the people of Swindon at their heart. Because that’s who we’re doing it for – the communities and businesses that make our town great. As part of the Council, you’ll support a friendly local authority making decisions with real impact. It’s all for better public services. Better processes. And a better quality of life, for everyone. Join us, and Swindon will be better with you.

An exciting opportunity has arisen for someone to join our busy and fast-paced team to support our work in procuring and monitoring services for children.

Our team is expanding and so it is an excellent time to join us to be part of the change.

Your next role

We recognise that most potential applicants may not have the specialist knowledge around SEND, therefore a desire to learn is essential, we will ensure that the successful applicants are provided with the relevant training to undertake the post to the required standard.

If you believe you have the skills, experience and enthusiasm to join, help shape this developing team, make a real difference to the lives of vulnerable children and young people and save the Council money through the effective, efficient and compliant procurement of services, then we want to hear from you.

We do however expect an excellent grounding in all aspects of providing administrative support to a team.

Your responsibilities

• Managing administrative and business processes that support the effective functioning of the Statutory SEND Service including managing enquiries, correspondence and information received through a range of communication routes.
• Working with colleagues and a range of stakeholders to ensure processes and customer service protocols work well and are used effectively, consistently across the service and that customer feedback is collated and informs service development.
• Supporting both communication and quality audits of systems for compliance, consistency and accuracy making sure that they meet appropriate standards of clarity, branding and security of personal and sensitive information.
• Ensuring work undertaken meets the required standards and performance criteria for the safeguarding and wellbeing of children and young people and that all work undertaken enables equal opportunities regardless of ethnicity, disability and other protected characteristics.

We can offer you

• A supportive team and regular supervision with your line manager
• A chance to learn about the roles of many professionals supporting children and interact with them on a daily basis
• To feel part of a team that are making a daily difference to the lives of children
• A receptive and positive learning culture that wants your ideas and contributions to improving and developing service delivery
• Extended holiday allowance and auto-enrolment into our high performing local government pension scheme.

Please see our Rewards and Benefits offer for more details.

For Swindon to thrive in the future, we need to lay the foundations now. It’s why our regeneration and transformation programmes are already underway. So, you’ll be joining us at an exciting time on our journey. We’ll look to you to share your knowledge, influence decisions and drive real, positive change. With your contributions, we’ll achieve our vision of a prosperous, re-vitalised Swindon by 2030 together. And you’ll be proud to say it was made better with you.

You must be fluent in the English language (as a requirement of Part 7 of the Immigration Act “for the effective performance of a customer-facing role”).

Your next steps

Read the role profile and select the Apply button where you will be redirected to the Swindon Borough Council website to complete our online application process. Clicking the ‘Apply’ button on this job website is not an application, you must register on the Swindon Borough Council website in order to be considered for the role.

Potential applicants are sometimes put off if they don’t meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we’d love to hear from you.

For further information about the role, please contact Lisa Savage, Head of Service at [email protected]

If you are experiencing technical issues submitting your application please email [email protected]

Location :Swindon

Closing Date :26/06/2023

HOW TO APPLY

Click Here to Submit your CV and Application on Company Website