We are a national law firm offering a unique collection of specialisms across the commercial, public, health and insurance sectors, with offices in Birmingham, Exeter, London, Manchester and Nottingham. We have long-standing relationships with an impressive range of clients and aim to truly understand their needs to deliver an exceptional service which exceeds their expectations and makes their life easier. We endeavour to be the best regional firm as measured by quality, client engagement and satisfaction and people retention and development. We believe that, as a truly inclusive employer, we will be able to collaborate more effectively and, by bringing diverse perspectives to our work, create a culture where difference is valued, delivering the best possible service to our broad client base. We also strive to create meaningful personal and professional development opportunities and offer flexible working in support of a good work-life balance.

Why is this role important and how does it fit into the team, department & wider firm?

To provide a high-quality client experience (internal and external) in line with the firm’s brand values and standards.

Document Solutions is an office-based team that provides a broad range of business-critical services. The vision for this team is: “Seamless client service for both external and internal clients; making life easier for internal clients so they can do the same for the external ones.”

What does the role actually involve?

• Preparation and re-preparation of work – removal and replacement of all types of bindings e.g. staples, paper clips, treasury tags, wallets etc. and insertion of “header sheets” to enable the work to be scanned ensuring the documents are returned to its original form once complete
• Distribution and collection of mail to & from departments and handling of Boxes of up to 8kg in and out of the office
• Hand deliveries and collections to and from local sites
• Processing outgoing mail and inter-office mail, arranging couriers and special deliveries
• Distribution of all courier and special deliveries, ensuring items logged in and signed for
• Scanning – operation of high-capacity scanner using Kofax Capture and VRS technology to ensure all scanned pages clear, legible, correctly rotated and no pages are missing
• Saving and sending documents/images to the document management system or as per requests
• Printing – All types of printing including printing from MS Word, Excel, Visio, PowerPoint, MicroDicom, Adobe, PDF Docs and DMS
• Working with digital and original documents including paginating, redacting, file label and spine creation, digital bundle creation.
• CD/USB burning and encryption, including copying CDs/USBs, saving files to CD/USB from email/document management systems, extraction of data from CD’S/USB’S, migration of data to and from data room
• Retrieving & sending files to & from the offsite the storage provider as per requests, using software and hardware as appropriate
• Any other duties that may be required with the post

 

What technical skills are required for someone to be successful and enjoy the role?

• Excellent IT skills with a minimum typing speed of 45wpm and good understanding and experience of using the following:

• MS Outlook, Word, Excel, PowerPoint & Visio
• Adobe
• PDF docs

• Knowledge of Kofax Capture, MicroDicom, icompli, Visual files, Fiery print driver, electronic fax systems, workflow ticketing, document management & case management systems would be an advantage.