The postholder’s main responsibility will be managing the electronic menu ordering
system for several in-patient sites across the Trust, which includes updating and
maintaining the system, liaising with wards, catering services and the ordering
system provider, and monitoring a shared inbox. The postholder will also be
responsible for marketing the retail services delivered from Birch Hill Hospital’s
cafés, such as advertising internal offers and issuing special menus.
The postholder will support the Food Services Manager in conducting and collating
ward catering audits and actions across the footprint of the Trust. The postholder will
be in regular contact with wards to ensure actions identified during audits have been
closed and addressed, whilst escalating issues / concerns to the Food Services
Manager.
The role is based at Birch Hill Hospital, but the postholder will be required to carry
out audits on in-patient wards across the wider-Trust as required to support the Food
Services Manager.

• Oversee and manage the electronic menu ordering system linked to the

catering service at Birch Hill Hospital.

• Update the electronic ordering system to reflect any menu changes.
• Process patient meal orders via the electronic system.
• Follow-up with any wards that haven’t submitted their menu choices ahead of

the deadline to ensure there are no issues or delays submitting the
information to catering.

• Support ward staff / housekeepers with any issues they experience in using

the electronic menu system.

• Manage the shared inbox for all catering queries, orders, concerns,

complaints etc. for Birch Hill catering services and communicate with all
relevant stakeholders.

• Liaise with internal and external stakeholders.
• Process requisitions, purchase orders, invoices, and other financial

documentation that is relevant to the catering department.

• Produce and promote marketing publication material for retail outlets.
• Keep the catering information up to date on the Trust intranet.
• Support with admin tasks.
• Support the Food Services Manager in carrying out ward catering audits.
• Type-up all audits and then manage the actions following the audits by

distributing any outstanding issues to relevant teams.

We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester – Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.

Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We’re really proud of our #PennineCarePeople and do everything we can to make sure we’re a great place to work.

All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.

If you come and work for us we will offer a range of benefits and opportunities, including:

Generous annual leave entitlement for Agenda for Change and Medical and Dental staff.

Flexible working opportunities to support your work/life balance

Access to Continued Professional Development

Involvement in improvement and research activities

Health and Wellbeing activities and access to an excellent staff wellbeing service

Access to staff discounts across retail, leisure and travel

The postholder’s main responsibility will be managing the electronic menu ordering
system for several in-patient sites across the Trust, which includes updating and
maintaining the system, liaising with wards, catering services and the ordering
system provider, and monitoring a shared inbox. The postholder will also be
responsible for marketing the retail services delivered from Birch Hill Hospital’s
cafés, such as advertising internal offers and issuing special menus.
The postholder will support the Food Services Manager in conducting and collating
ward catering audits and actions across the footprint of the Trust. The postholder will
be in regular contact with wards to ensure actions identified during audits have been
closed and addressed, whilst escalating issues / concerns to the Food Services
Manager.
The role is based at Birch Hill Hospital, but the postholder will be required to carry
out audits on in-patient wards across the wider-Trust as required to support the Food
Services Manager.
Main Duties and Responsibilities

• Oversee and manage the electronic menu ordering system linked to the

catering service at Birch Hill Hospital to ensure accurate and up-to-date
information is inputted to allow for efficient ordering of food services across
multiple sites.

• Update the electronic ordering system to reflect any menu changes, including

new food options, photographs of meals, allergen information or any changes
to suppliers.

• Monitor the electronic ordering system and liaise with IT / the provider to

troubleshoot any issues and ensure that the system operates efficiently.

• Process patient meal orders via the electronic system and ensure that kitchen

staff are issued with all orders in a timely manner.
AFC 5/2/25 JME-026-25 Facilities Support Officer Band 3

• Follow-up with any wards that haven’t submitted their menu choices ahead of

the deadline to ensure there are no issues or delays submitting the
information to catering.

• Support ward staff / housekeepers with any issues they experience in using

the electronic menu system.

• Manage the shared inbox for all catering queries, orders, concerns,

complaints etc. for Birch Hill catering services and communicate with all
relevant stakeholders.

• Liaise with internal and external stakeholders using good written, verbal, email

and telephone skills to maintain good relationships through the use of
effective communication.

• Process requisitions, purchase orders, invoices, and other financial

documentation that is relevant to the catering department as required in the
absence of the Head Chef.

• Produce and promote marketing publication material for retail outlets at Birch

Hill Hospital.

• Keep the catering information up to date on the Trust intranet.
• Support with admin tasks, such as typing-up recipes, posters and menus for

the catering service.
Ward Catering Audits

• Support the Food Services Manager in carrying out ward catering audits to

ensure that the food services provided to patients are high-quality and
compliant with relevant guidelines.

• Following each audit, collate and input the information and send to relevant

action owners. This information needs to include the following:

• Passed / failed elements and any additional commentary.
• Whether correct processes have been followed throughout the food

service.

• Overall audit score
• Whether any actions remain open from previous audits.
• All escalations.
• Type-up all audits and then manage the actions following the audits by

distributing any outstanding issues to relevant teams.

• Escalate any actions that remain open after the rectification period to the

Food Services Manager, through the correct escalation process.

• Contribute to the continual improvement of catering services.

This job description is not exhaustive but is intended to give an overall picture of the
role. Other duties within the general scope of the post may be required from time to
time. The duties of the post and job description can be reviewed through the agreed
process.
AFC 5/2/25 JME-026-25 Facilities Support Officer Band 3
General Duties of all post holders

• To undertake any other reasonable duty, which is appropriate to the band,

when requested by Senior Staff.

• To be familiar with and comply with all Trust and departmental policies,

procedures, protocols, and guidelines.

• To be aware of and work towards the Trusts strategic goals.

Standards of Business Conduct

• The post holder will be required to comply with the organisations standing

order and standing financial instructions and at all times, deal honestly with
the organisation with colleagues and all those who have dealing with the
organisation including patients, relative and suppliers.

• The post holder must ensure that their behaviour and interests inside and

outside work do not conflict with their Trust position, duties and/or
responsibilities.

• The post holder must comply with and support the development of the

performance standards within the service/department to ensure the service is
responsive to and meets the needs of its customers.

• The post holder will be required to develop and maintain good working

relationships with all patients, service users, staff, contractors and where
appropriate, members of the public.

• The Trust aims to maintain the good will and confidence of its own staff,

patients, service users, NHS contractors and the general public. To assist in
achieving this objective it is essential that at all times, the post holder carries
out their duties in a courteous, sympathetic and professional manner.

• All post holders who are members of a professional body must comply with

standards of professional practice / conduct. It is the post holders’
responsibilities to ensure they are both familiar with and adhere to these
requirements and maintain their professional membership to the relevant
body.