Full time Receptionist at Mitie
Job Description
Front of House receptionist role – Southwark, London
Salary: £27000.00
Hours: 40h
- Knowledge of relevant procedures
- Level of customer Service
- Team Player
- Health and safety awareness and knowledge
- Communication
At Mitie we know that ‘our diversity makes us stronger’. We’re committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right
General:
- To represent Signature in a proficient, professional and personal manner at all times.
- To ensure appearance is maintained to our grooming standards.
- To attend any training sessions requested by the management team.
- To assist all guests and MITIE/Signature clients with any reasonable requests.
- To report any faults or health and safety concerns to the relevant person or department, first point of contact would be the Workplace Manager or Front of House Manager.
- To comply with Signature standards for absences/ sickness.
Front of House Receptionist:
- Covering the Reception desk signing in visitors, issuing the health and safety brief, answering and solving telephone queries and booking meeting rooms for our clients.
- Effective management of administrative tasks such as, but not restricted to; monthly visitor figures, no show report, stock take of equipment, internal auditing and staff passes report.
- Responding to the Reception Inbox making sure all emails are replied to in a timely manner.
- Elements of travel to relieve other sites if needed.
- Weekly stock checks and ordering of stationary for office supplies.
- Proactively assisting with any events our clients require support on.
- Reviewing the security check list ensuring all faults have been corrected or logged to maintenance.
- Ensuring all health and safety posters and leaflets are up to date and relevant.
- Being the representative on behalf of the team for the engagement team.
- Maintain up to date health and safety folders, with direction from the Customer Experience Manager
Telephony:
- To answer the telephone within a timely manner using the correct greeting.
- To transfer all calls in an efficient, professional, and personal manner.
Security:
- To remain constantly aware of security and report or act upon any suspicious event or person.
- To regularly liaise with the building security/ onsite Building Manager to ensure we are aware of an issues/risks that may affect the office.
2 years’ previous customer service experience within a reception, switchboard or room booking environment, with AV/VC knowledge and hospitality service. Qualified First aider or willing to undertake a course. This would all be beneficial but experience is not required as all training will be issued.
Skills and Knowledge:
- Strong communication skills (both written and verbal).
- Be experienced with computers and software packages such as MS Outlook, Word, Excel and PowerPoint.
- The ability to interact confidently with all levels of business and guests
Education or Certification:
- 2 years reception/administration experience (beneficial not required).
- A Level (or equivalent).
Desired hospitality based qualification, or official training.
Health & Safety
- Follow Group and company policies and procedures at all times.
- Report any apparent deficiencies in systems of work or equipment provided that result in failure of service delivery or risk to health and safety or the environment.
- Use all work equipment and personal PPE properly and in accordance with training received.
- Report any issues or training needs to your Line manager and /or via your divisional incident reporting system.
Location : London SE1
Closing Date : 10/12/2023
HOW TO APPLY
Click Here to Submit your CV and Application on Company Website