Permanent Receptionist – The Christie NHS FT
Job Description
The main purpose of the role is to provide a full and confidential reception and administrative service. Acting as the first point of contact to visitors and patients attending the hospital, prioritising information and dealing with routine enquiries from service users, colleagues and visitors. The post holder will be required to work closely with other administrative staff, but also work alone and use their initiative to resolve/process daily queries. To provide Reception/Administrative support to other areas within the radiotherapy service.
Meet and greet patients attending the Radiotherapy department, using effective communication skills when dealing with enquiries, providing empathy and reassurance to service users, relatives and visitors who may become aggressive, or emotionally distressed, referring them to the appropriate person or department for further assistance. Exchange information with patients and staff, both verbally and in written format Communicate information between departments internally and external. Access patients demographic details on Medway and amend as necessary. Enter patient onto the Medway appointment system Provide comprehensive advice to patients/relatives regarding appointments.
Track patient case notes in Medway system. Deal with queries from patients and other service users, for example GPs, hospital staff, social services, voluntary organisations and Trust management. Liaise with other members of staff regarding case notes and patient visits Resolves issues arising in own role, such as cancellation of patient appointments Uses own initiative to liaise with clinical staff where necessary regarding patient queries Use patient information systems to assist patients and staff. Work in Medway system, requiring standard keyboard skills Use of office equipment including PCs, fax machine, and phones.
Maintain patient confidentiality at all times Follow all relevant policies and legislation. Post holder is expected to follow all relevant protocols, and standard practice. Work collaboratively with colleagues to ensure policies are adhered to. Undertakes surveys/audits as necessary to own work.
Manager is available as point of reference for any queries and will meet regularly
Location : Salford M6
Closing Date : 02/01/2024
HOW TO APPLY
Click Here to Submit your CV and Application on Company Website