Job Title: Rentals and Service Coordinator

Reporting to: Rentals, Service and Asset Manager

Nature of the Position: Permanent Full-Time

Location: Portlethen, Aberdeen

Role Overview:

The job holder is required to communicate with third parties to ensure equipment is available in a timely manner, often having to meet strict deadlines/turnaround times. The job holder is expected to work to deadlines and balance the variety of tasks on a daily basis.

Key Responsibilities:

• Customer communications (verbal and electronic) ensuring 100% customer satisfaction, including responding quickly and attentively to customer needs
• Developing close customer relationships
• Actively communicating with fellow Departmental members
• Providing support to Sales when required
• Along with Administration Coordinator, generate all relevant paperwork for Rental orders including: Workshop instruction , Rental/Sales orders, prepare quotations, raise requisitions.
• Providing cover and support to the department as and when needed
• Liaising with other departments to continuously improve effectiveness and efficiencies
• Monitoring, maintaining and communicating Rental equipment inventories within Hunting. As required, review and request additional equipment to supplement equipment inventory
• Required to participate in the “on call” system and providing on call mobile support responding to urgent client needs

Qualifications/Skills and Experience:

Essential:

• Educated to degree level or equivalent with extensive experience in a similar operational role
• Extensive knowledge in equipment offered through the Rentals and Service product line
• Excellent working knowledge of Microsoft Office applications
• Health and Safety champion
• Highly proficient in spoken and written English
• Full Driving Licence

Desirable:

• Established industry network
• Solid financial awareness with substantial experience in Managing a Profit and Loss account
• Knowledge and experience of an ERP system, ideally Microsoft AX

Personal Qualities

• Excellent communication (both written and oral), influencing and interpersonal skills
• Highly professional conduct
• Ability to think strategically and creatively and to successfully mediate and negotiate with individuals and groups internally and externally
• Ability to balance competing priorities, complex situations and tight deadlines
• Strong commercial acumen and financial awareness
• Strong work ethic, motivated, driven and profit orientated
• Skilled in problem solving and action planning
• Ability to build trust and good working relationships with internal and external stakeholders
• Understanding of operational delivery and client requirements
• Must be willing to travel and able to spend time away from home