30 May 2024

Contract Retail Operations Assistant – Edrington

Edrington – Posted by All Jobs Centre UK Staff Aberlour AB38

Job Description

Full job description

Requisition Id: 2601
Location: Aberlour, Scotland, GB, AB38 9RX
Our Craft

Our vision is to give more by crafting exceptional ultra-premium spirit brands. The Macallan is our leading brand, supported by Highland Park and The Glenrothes in the fast-growing single malt category and Naked Malt in the blended malt category. Our portfolio is completed with Brugal premium rum from the Dominican Republic, The Famous Grouse Blended Scotch Whisky, and Wyoming Whiskey in the American Whiskey category. Edrington also has a strategic partnership with No.3 London Dry Gin.

Our principal shareholder is a charitable trust, so we were built to make a world of difference. Discover a place where values define our culture. The home of exceptional brands, where people and teams thrive.
Our Blend of Benefits
  • Salary £14.78 per hour
  • Contract – 12 months Fixed term, Part time -30 hours, 4 days
  • 37 days holiday, plus 4 Giving More volunteer days
  • Save for retirement and invest in your future – pension contributions (employee up to 8.75%, employer up to 14%)
  • Share in our success with up to 10% Share Reward scheme (subject to eligibility)
  • Private medical insurance that covers the cost of private healthcare and includes round the clock access to GP services and menopause health line
  • 24/7 support for you and your loved ones to counselling, life coaching and information on financial, mental, and physical wellbeing
  • Experience our exceptional brands with a generous annual product allowance, plus at least 20% discount in our staff shop
  • Embrace work-life harmony with 50:50 hybrid working, 26 weeks’ paid maternity, paternity and adoption leave, and up to five paid carers leave days a year
Embrace Excellence
The role of Retail Operations Assistant will ensure that all guests are given a world class luxury experience of The Macallan with exceptional customer service that exceeds all expectations of our guests, to inspire lifelong enthusiastic brand advocacy of The Macallan. Reporting direct to the Guest Experience Manager the Retail Operations Assistant will assist The Stock Manager and Private Client Relationship Manager with all stock related operations. This is a 12 month fixed term contract, part time 30 hours per week.
Make an Impact
  • Welcome all guests with a passionate and exceptional customer service and inspire all guests to become enthusiastic ambassadors of The Macallan
  • Passionately communicate The Macallan brand DNA and values to guests across the Macallan Estate
  • To retain up to date stock knowledge with regards to pricing, product origination, product function and story
  • Responsible for bespoke product offerings across the brand range e.g. engraving
  • Stock control & rotation and follow best practice and company guidelines, investigate discrepancies
  • A vigilant sense of awareness on stock security and exchange of money between customer and the boutique
  • Supporting the Client Relationship Manager with Client orders going direct to clients via delivery or by collection at the estate
  • Responsible for keeping the bar, boutique and tasting cupboards fully stocked ready for the week ahead
  • Transferring all stock on EPOS
  • Responsible for all stock requisitions internally and externally, look after all shipments through DHL for the MDE and Client Relationship Manager
  • Ensuring all products in the boutique are barcoded and ready to scan
  • Checking stock levels on all non whisky products, raising POs for all non whisky stock for authorisation by the stock manager
  • Prepare new items to be displayed in collaboration with the boutique team
  • Ensure replenishment of products & packaging is completed in a timely manner to ensure the right products are available and maximise the time hosts have with guests
Your Talent and Skills
To succeed in this role you have outstanding customer service skills and delivery. You are passionate about learning The Macallan brand and the brand heritage. Ideally you have previous sales / retail experience and will be able to leverage professional selling skills to improve commercial performance and opportunities for ‘link selling’. You are friendly and approachable to all guests and colleagues alike. Driven to deliver the highest standards of luxury customer service and experience. High attention to detail with a flexible, ‘can do’ approach to tasks and work activities. A great sense of ownership and pride, handling customer queries and transactions in a professional manner.
We’ve put together some criteria that we think is important for this role, but don’t worry if your experience and expertise isn’t an exact match. If you feel that you can add value to our role and to Edrington more broadly, we would welcome your application and be eager to learn more about you.
Applications close 13th June 2024*

Job Categories: Retail Jobs. Job Types: Contract. Job Tags: Edrington careers, Edrington jobs, Jobs at Edrington, Jobs in Scotland, and Retail Operations Assistant - Edrington. Salaries: GBP 0-1000.

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