Working within a bustling atmosphere as part of passionate team, you’ll play a core part in providing fantastic customer service. You’ll be required to work in both our visitor reception and in our refreshment area.

The Hours: This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in equal instalments over the year. You’ll be working 511.5 hours over the duration of your contract which is around 16.5hours per week.

The Salary: £10.50 per hour

Duration: Fixed Term Contract until 23rd December 2023

What it’s like to work here:Reporting into the Site Manager you’ll be working as part of a small team of three, as well as our passionate volunteers who love chatting to visitors and telling them the story of Elgar. Being a small team means there are opportunities to expand your skills.

The Firs is the birthplace to Sir Edward Elgar, one of Britain’s greatest composers. He is known for writing ‘Land of Hope and Glory’ and the ‘Enigma Variations’ but here you will learn more behind the man who wrote these masterpieces. With our modern visitor centre you can explore some of his personal objects and manuscripts. When you step into the humble cottage you will get a glimpse of the world the great musician was born in and with a garden, woodland and orchard we have loads to explore here.

Click here for more information about this location

What you’ll be doing:Visitors are a vital part of what we do. As the Service Assistant it’s your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day. As well as, working in the refreshment area to provide a high quality service to our visitors; in this role, you’ll be;

• Working alongside our staff team and volunteers in delivering outstanding customer service across the property
• Working across our welcoming and admitting visitors to the property, providing information and orientation
• Working in our refreshment area, which serves filter coffee and teas and pre-packaged food and ensuring this area runs smoothly.
• Working on our property tills selling admission tickets, processing payments of activities and events and promoting our Growing Support strategy (Memberships/Donations/Fundraising)
• Promote events, offers, products and benefits of actively supporting the National Trust
• Support in the delivery of events at times throughout the year
• Support across the property/portfolio when required
• General cleaning will also be required.

• A can-do attitude

• Genuine enthusiasm for working with people

• A willingness to learn new skills

• Ability to work well in a team or on your own
• Good understanding of the National Trust and what we do

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Tax free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most locations

• Independent financial advice

Location :Worcester

Closing Date :Apr 16th

HOW TO APPLY

Click Here to Submit your CV and Application on Company Website