The Service Operator will be responsbile for :

• Log calls / jobs on the Control Hub database utilising service software (IFS). Calls / jobs may be received by telephone, facsimile, email or in person.
• Allocating works orders to directly employed maintenance team and / or supply chain.
• Tracking job progress against pre-determined KPI’s including maximum allowable response and rectification times and implementing escalation procedures.
• Report back to clients and contract staff on job progress and completion – produce reports.
• Uploading and amending asset information as held in the Control Hub database
• Operating paper based systems as necessary to compliment the operating software including back-up systems.
• General administration duties as and when required.
• Provide cover on various sites throughout NI & GB as and when required
• Any other duties required to ensure an effective and efficient helpdesk service is delivered in accordance with GRAHAM ISO management systems and Quality Control procedures

Essential
1. Demonstrate a minimum of 1 years previous experience in a similar service role
2. Previous experience in a busy office environment
3. Competent IT skills to include Microsoft Outlook and Excel

Desirable
1. Experience in service systems software
2. Previous experience in facilities management industry

A basic disclosure may be requested if security clearance is required by 3rd party clients and a criminal record will not necessarily be a bar to obtaining a position. Our Access NI/Vetting and Barring Scheme Policy and Policy on the Recruitment of Ex-Offenders is available upon request. Access NI Privacy Notice can be viewed at : AccessNI Privacy Notice | Department of Justice (justice-ni.gov.uk)

We deliver fully integrated facilities management services across the UK and Ireland. The core disciplines we offer are:

• Building Fabric and Mechanical & Electrical (M&E) Maintenance Services
• Projects and Minor Works
• Compliance Services
• Fire and Security Services
• Energy Services
• Traffic Management