We are seeking to appoint two Student Administrators on a full-time permanent basis who will work as part of the Student Administration team on a range of activities supporting students and staff within the University.

Educated to A level or NVQ level III in an appropriate subject e.g. Customer Service or Business Administration or possess equivalent experience, you will have excellent IT skills, communication skills, organizational skills with the ability to meet deadlines, whilst working to a high degree of accuracy and attention to detail. You will have experience of working within an administration team and be familiar with Microsoft Office, Access etc.

The ability to communicate through the medium of Welsh is desirable for this role.

For further details and an informal discussion about the post, potential applicants are encouraged to contact Sue Peet, Head of Student Administration, (ext 2201; [email protected])

Applications will only be accepted via our on-line recruitment website, jobs.bangor.ac.uk.

However, in cases of access issues due to disability, paper application forms are available by telephoning 01248 383865.

Closing date for applications: 10th January 2024.

Committed To Equal Opportunities.

Overview

Main Duties and Responsibilities

Generic Duties (appropriate to Grade)

• Work with the Teaching Administration Officers and other team members to undertake a variety of administration tasks across a range of locations based on operational requirements.

• To be an active member of the Student Administration function, building & maintaining good working relationships with colleagues in central Services Departments and in Schools/Colleges to ensure an understanding of priorities and impact across the different areas of the service.

• To work in collaboration with other Student Administration staff, and academic staff in Schools and Colleges to build up a detailed knowledge of systems, policies and processes, applying that knowledge within the team to ensure that the work is completed accurately and that quality standards are maintained.

• Contribute to the development of, and work to, agreed service standards for the team.

• To contribute to the development and embedding of new workflows and working practices within the team, Specific Functional duties (dependent on Hub and location).

• Under the supervision of the Teaching Administration Officers plan and prioritise own work activities to support the delivery of an efficient and effective support service for staff and students across the Institution.

• Respond to queries, answering where able to do so and referring on to the appropriate person(s) as and when necessary.

• Responsible for the administration of all submitted coursework (i.e., follow up on non submission of work etc).

• Responsible for the administration of examinations (e.g., preparation of exam papers, liaison with School External Examiners, entering of marks, etc).

• Responsible for the arrangements for students with exam adjustments.

• Liaison with academic staff and the Timetable Unit to enable the production of a coherent teaching timetable for Schools and Colleges.

• Liaison with academic staff and the University’s Exams & Graduation Team to enable the production of coherent exam timetables and graduation schedules.

• Responsible for the production of exam board reports and Mitigating /Concession Board reports for Schools.

• To provide advice and guidance to students/staff in relation to established policies and regulations. These may be issues that have been escalated from front line staff.

• Support the administration of taught programmes across the Institution, including, but not restricted to: Pre-registration, and gazette updates, module ‘upkeep’ in electronic format, dealing with Blackboard queries, setting up of module evaluations, online enrolment including module choice, etc.

• Assist with University events such as open days, registration, enrolment, ID checking events and graduation.

• Undertake other such duties commensurate with the grade and at other Bangor University locations as directed by line management.

Other Duties and Responsibilities

Person Specification

Qualifications / Training

Essential

Desirable:

Experience / Knowledge

Essential

Desirable

Skills/Abilities

Essential

Desirable

General

The University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds. We strive to develop a workforce from all sections of the community regardless of sex, gender identity, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age. We promote and facilitate the use of the Welsh language through our progressive Welsh Language Policy. We comply with the Welsh Language Standards and are committed to equality of opportunity. You are welcome to apply for any job in English or Welsh and all applications submitted will be treated equally.

We are a member of Advance HE’s Athena SWAN Gender Equality charter and hold a Bronze award in recognition of our commitment to and progress towards gender equality within the University’s policies, practices, and culture. We are proud to be a Disability Confident employer.

All members of staff have a duty to ensure their actions are in line with the overall environmental aims of the University and minimise their environmental impact.

All offers are made subject to proof of eligibility to work in the UK and receipt of satisfactory references.

All candidates must meet the requirements of UK ‘right to work’ requirements *** If you require Home Office permission to work in the UK, or need to switch your visa status in order to take this job we recommend you use the following link to information about the routes into employment and to check eligibility requirements: https://www.gov.uk/browse/visas-immigration/work-visas

Please note that we are unable to employ anyone who does not have the right to live and work in the UK legally. When applying for this post you will be required to explain the basis upon which you believe you will be able to live and work in the UK legally on the commencement date of the role should your application be successful.

Please note that, in the event of applications being received from candidates on the University’s Redeployment Register with a reasonable skills match to the post specification, these applicants will be given prior consideration.

To be eligible to apply for a post advertised for internal applicants only, staff must have a contract for at least a fixed-term period.