Who are we…
Forward Leeds is the alcohol and drug service in Leeds for adults, young people and families. Forward Leeds is delivered by 4 services in partnership, led by Humankind.
We are looking for volunteers to support with our annual survey of people who access our services. Humankind is always looking at how we can do things better. With so much change happening in the world around us, this has never been more important. Once a year, we ask people to help us by completing a short (7 questions) anonymous survey. The survey is online, but we also have a paper version which can be inputted online at a later date.

About the role…
The primary focus of this role is to support individuals to complete the annual survey for people accessing our services. This role is vital to welcoming people to the hubs and make people feel at ease.

Tasks include:

• Support service users to complete the online survey face-to-face
• Digitising paper copies of the survey that individuals have completed
• Making contact with service users to support service users remotely over the phone
• Explaining the purpose of the survey and where the information is going
• Maintain own records for tracking completions of the survey

Personal qualities
Skills we’d like you to have:

• Empathetic and understanding attitude
• Non-judgmental towards people who have experienced substance misuse
• Confidentiality
• Great listening and interpersonal skills
• Able to maintain boundaries when emotionally supporting others
• Good problem-solving skills
• Ability to deal positively with conflict and distress
• Professional
• Honest and committed
• Good time keeping
• An understanding of Humankind – information is available on our website, and you can call a specific project to make enquires
• A genuine interest in being part of the mission and vision of Humankind
• Ability to maintain professional boundaries, adhere to Humankind policies, engage in supervision, and complete relevant training

Our workplace values are:

• Honest: we are open and realistic, building trusted relationships in which we challenge, collaborate and change.
• Committed: we are passionate about being the best that we can be, and we do this by keeping people at the heart of everything that we do.
• Inventive: we are ambitious, drawing together skills and resources to innovate and adapt in determined pursuit of our mission.

What Volunteers can expect from us:

• Regular supervision and support
• Induction and access to online and face to face training
• To learn and practice new skills within a teamwork setting
• To feel part of a team and the wider Humankind organisation
• Reasonable travel expenses reimbursed with proof of journey

Opportunities to progress and experience other areas of Humankind’s work in the region

What Humankind can offer you…

• ️ Happy, Healthy You! – our wellbeing offers for our workforce

Fantastic learning and development opportunities, including free training courses

Humankind is an equal opportunities employer
If you feel that you would fit with our values & ethos, are passionate about supporting people, but maybe don’t feel you have the experience required, talk to us about your transferrable skills. For the right people, we can provide development to help you to realise your potential.

We welcome applications regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, disability, or age. All applications will be considered solely on merit. If you require support with your application or would like to request a paper application, please contact the Recruitment Team at [email protected]

Location : Kirkgate – Leeds LS2 7DJ, Leeds LS2

Closing Date :27 Aug 2023

HOW TO APPLY

Click Here to Submit your CV and Application on Company Website